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Ressenyes de Great Rail Journeys | Opinions d'atenció al client per a | https://www.feefo.com/reviews/great-rail-journeys Feefo

Mostrant 3,472 ressenyes

Client de confiança

5 years ago

Data de la compra: 07/10/2019

Worry

Not understanding the customer's concerns about the covid 19 pandemic and its impact on attractions that are closed in the host country which will potentially spoil the holiday.

Edward - Customer Relations

Great Rail Journeys

5 years ago

Thank you for your feedback. We really appreciate your comments and I know my colleague Sarah has been in touch with you regarding the Convid 19 Pandemic. I hope you have a wonderful time In Japan later this month

Trusted Customer

5 years ago

Data de la compra: 26/04/2019

Què Trusted Customer va dir sobre Great Rail Journeys:

Poor back office, poor airline booking system and misleading info given out

This is the worst agent I have booked through for a "big" escorted tour. Issue after issue since booking, capping it off now just 27 days before we go and we were shown in the documentation as booked...

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Edward - Customer Relations

Great Rail Journeys

5 years ago

Dear Mr Mercy Thank you for your comments, we really appreciate your feedback. I understand you have been in touch with my colleague John Dowson and he has sent youa letter in connection with your phone call. I hope you have a wonderful time In India later this month. Kind Regards Ed

Client de confiança

5 years ago

Data de la compra: 25/11/2019

GRJ, Professional, Polite and Knowledgeable who put the Customer First.

With Regards to our upcoming holiday on the Jungfrau Express All Inclusive in Winter our contact has been minimum because as Gold Members we know GRJ always endeavour to organise trips that run...

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Client de confiança

5 years ago

Data de la compra: 22/12/2018

Great service

Efficient and friendly. Dealt with my query very well.

Client de confiança

5 years ago

Data de la compra: 22/08/2019

Answered all questions very quickly

Mr M Rushbrook

EL CAMPELLO

5 years ago

Data de la compra: 27/11/2019

Què Mr M Rushbrook va dir sobre Great Rail Journeys:

A good job well done!

After some initial"Teething Problems" the Great Rail Journeys staff sorted out our holiday requirements despite us confusing the issue by adding on an extra 2 weeks ""sunbathing" in Kerala after the...

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Mrs G Van Sonsbeek

Lymington

5 years ago

Data de la compra: 28/10/2019

Què Mrs G Van Sonsbeek va dir sobre Great Rail Journeys:

Perfect service.

Good information. Booking very simple. A bit of a shock I had to pay the full amount immediately. Then the after booking care was so perfect. It felt if the company was just as exited as I am for...

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Client de confiança

5 years ago

Data de la compra: 08/01/2020

So far so good. Will post more when holiday complete. I have been before and loved it

Client de confiança

5 years ago

Data de la compra: 24/06/2019

More assistance and help after the booking was made would be appreciated

-We would have appreciated contact from GRS regarding what the position would be if the holiday was cancelled due to the Coronavirus. -We felt not enough help was given in the getting of our visas...

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Paul - Customer Relations

Great Rail Journeys

5 years ago

Thank you for providing feedback. My colleague has tried to call you today but was unfortunately unable to gain a response. If we can be of assistance, please do not hesitate to get in touch. Kind Regards, Paul

Client de confiança

5 years ago

Data de la compra: 25/02/2019

Great service, easy to book, friendly phone contacts.

Very easy to book, paperwork clear and customer service very good. I am now awaiting the final.instruction and information.

No heu rebut cap invitació a les ressenyes?

Quant a Great Rail Journeys

We have an unrivalled knowledge and understanding of escorted holidays by rail, as we have more than 30 years of experience in organising them - yet we appreciate that many of our customers have never been on an escorted tour before, nor have they ever travelled as part of a group. In this section of the website we aim to address many of the questions you may have about Great Rail Journeys and our tours - and why you should travel with us.

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