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Hello, We are sorry to hear that your recent experience did not meet your expectations due to the low water levels on the Danube, which unfortunately impacted the planned itinerary. We completely understand your disappointment that the cruise could not proceed as intended because of the exceptionally low water levels across Europe. As a result, alternative arrangements had to be made, including coach excursions and adjustments to the scheduled programme. We appreciate you taking the time to share your feedback with us, and we are sorry for the disruption and disappointment this situation caused to your holiday experience. Kind regards, Riviera Travel

Hello, We are so pleased to hear that you had a fantastic time on your Medieval Germany River Cruise! It's wonderful to know that our team's organisation and the efforts of your hosts and the boat crew contributed to such an excellent experience. We're delighted you enjoyed the food and found the excursion both interesting and informative. Thank you for your high recommendation and photo's. Kind regards, Riviera Travel

Thank you for your feedback. We are pleased to hear that you found the service provided by the onboard team to be outstanding. We are sorry to learn that you felt the Cruise Director did not meet your expectations. We understand that you have discussed your concerns with our Customer Service team and intend to submit a formal complaint. Once received, our Guest Relations team will review the matter thoroughly and respond in line with ABTA guidelines, which allow up to 28 days for a full response. We regret that this aspect of your experience has affected your memories of what should have been an enjoyable holiday, and we look forward to the opportunity to review your concerns further through our formal complaints process.

Hello Lawrence, We are delighted to hear how much you enjoyed the Douro, Porto & Salamanca River Cruise. It's wonderful that you found the river and its surroundings so stunning and peaceful, and that you appreciated the amenities and service aboard the riverboat. We are also pleased that the dining options, bar and lounge area, excursions, and evening entertainment met your expectations. Kind regards, Riviera Travel

Hello Elizabeth, It’s wonderful to hear that you had such a positive experience on your Helsinki, Tallinn & Riga holiday and that guide Darinka was so exceptional. We're delighted you appreciated the central hotel locations and that you felt safe throughout your journey. We hope to welcome you back on another Riviera Travel holiday soon. Kind regards, Riviera Travel

Hello, It’s wonderful to hear that you had an immensely enjoyable cruise on the MS Jane Austen and that you’re already planning another river cruise with us. We’re delighted that you couldn’t fault any part of your cruise experience, from the staff and food to the cleanliness and itinerary. Kind regards, Riviera Travel

Hello Regan, We are so pleased to hear you had a wonderful experience with our service and organisation. We appreciate you sharing your feedback regarding the pacing of the excursions. We will certainly take your comments into consideration as we plan future itineraries. Kind regards, Riviera Travel

Hello, We appreciate you taking the time to share your feedback. We are glad to hear that you enjoyed your re-arranged itinerary and learned a lot about Holland. We also congratulate our partners at Scylla for their excellent support in making this possible. Kind regards, Riviera Travel

Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the ship, the food, and the service provided by our onboard team. River conditions, including low water levels, are beyond our control and can change very quickly. Any decisions regarding itinerary amendments are made in consultation with our shipping partners based on the most up-to-date operational information available. Once changes are required, considerable logistics are involved in arranging a revised itinerary and associated shore excursions for all guests. As advised prior to departure, guests were informed of the changes and were offered the option to cancel and receive a full refund should they have preferred not to travel. If you would like your concerns to be reviewed further, please do write to our Guest Relations team. They will carefully consider all points raised and respond within 28 days, in line with ABTA guidelines.