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Hello, We are sorry to hear that your recent experience did not meet your expectations due to the low water levels on the Danube, which unfortunately impacted the planned itinerary. We completely understand your disappointment that the cruise could not proceed as intended because of the exceptionally low water levels across Europe. As a result, alternative arrangements had to be made, including coach excursions and adjustments to the scheduled programme. We appreciate you taking the time to share your feedback with us, and we are sorry for the disruption and disappointment this situation caused to your holiday experience. Kind regards, Riviera Travel

Hello, We are so pleased to hear that you had a fantastic time on your Medieval Germany River Cruise! It's wonderful to know that our team's organisation and the efforts of your hosts and the boat crew contributed to such an excellent experience. We're delighted you enjoyed the food and found the excursion both interesting and informative. Thank you for your high recommendation and photo's. Kind regards, Riviera Travel

Thank you for your feedback. We are pleased to hear that you found the service provided by the onboard team to be outstanding. We are sorry to learn that you felt the Cruise Director did not meet your expectations. We understand that you have discussed your concerns with our Customer Service team and intend to submit a formal complaint. Once received, our Guest Relations team will review the matter thoroughly and respond in line with ABTA guidelines, which allow up to 28 days for a full response. We regret that this aspect of your experience has affected your memories of what should have been an enjoyable holiday, and we look forward to the opportunity to review your concerns further through our formal complaints process.