Great service. They were in touch constantly in the booking phase & found exactly what I was looking for at the best price available!
0
Споделете
MA
Mr Russell Annan
Проверено от Feefo
4 years ago
Какво каза Mr Russell Annan за Holiday Gems:
The service I had on the phone was first class
The gentleman was first class and couldn’t do enough for me
Was very helpful and done everything I needed until the holiday was fully sorted well done
0
Споделете
MR
Mr Wesley John Reeves
Проверено от Feefo
4 years ago
Какво каза Mr Wesley John Reeves за Holiday Gems:
Avoid dealing with this company they will only disappoint. Very poor
Poor service found my own alternative accommodation because where I was put was disgusting. Was promised refund still waiting for some of it
Review Team
Holiday Gems
4 years ago
Weare surprised at the comments regarding the hotel as the most recent reviews are very good and commensurate with the official, rating. That said, we apologise if our team could not source a hotel which met your expectations. All refunds have been processed to the original card account. Please check all accounts and contact your bank in the first instance as these funds have left our control.
MR
Mr Wesley John Reeves
4 years ago
You can keep saying you have paid me in full but I was promised £1,181 I have only received £1,060 check your emails
Review Team
Holiday Gems
4 years ago
The refund was made in two transactions and may have been to different cards. We have refunded in full as promised and request that you check all accounts used during booking.
MR
Mr Wesley John Reeves
4 years ago
I know it was paid in two transactions but it still doesn’t add up to the amount that was agreed on check your emails and if you need help with your maths try using a calculator
Review Team
Holiday Gems
4 years ago
We are the social media team and can only comment on the entries on your booking. If you have any queries regarding the refund amount and any shortfall, please email customerservices@holidaygems.co.uk
1
Споделете
MB
Mr STEVEN BLACK
Проверено от Feefo
Edinburgh
4 years ago
Какво каза Mr STEVEN BLACK за Holiday Gems:
Caution hotel booking may not exist.
We paid a supplement to secure booked hotel, we were assured all was complete and locked in, sitting in departures we received a phone call telling us the hotel was over booked, and were offered a...
Прочетете повече
Review Team
Holiday Gems
4 years ago
We do not contract directly with the hotel and therefore refute the comments made. It is rarely that late accommodation changes are made by the supplier and we do apologise for any inconvenience caused. Please use the complaints procedure and our team will investigate the issue raised.
MB
Mr STEVEN BLACK
4 years ago
I have contacted holiday gems, we were told prior to departure the hotel was confirmed this is the crux of my issue
0
Споделете
MC
Mrs Jayne Cole
Проверено от Feefo
Cromer
4 years ago
Какво каза Mrs Jayne Cole за Holiday Gems:
It's so easy to book a holiday with you
Yes I will recommend them to family and friends and I will book my next holiday with them
0
Споделете
Доверен клиент
Проверено от Feefo
4 years ago
Really reluabke and helpful, smooith saoling holiday
What a hkudag i had wow!
0
Споделете
MD
Mr Stephen Deary
Проверено от Feefo
Newcastle
4 years ago
Какво каза Mr Stephen Deary за Holiday Gems:
Great Prices
No hassle from when looking for a holiday to completing the booking. The price quoted was the price paid and when I rang up another travel aagent to pricematch they said 'at the price youve been...
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0
Споделете
MA
Mr NADEEM AHMED
Проверено от Feefo
4 years ago
Какво каза Mr NADEEM AHMED за Holiday Gems:
happy with the service, found me a good holiday package fits in my budget, will use again, recommended.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.
Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
