Feefo 評論是如何收集的？

我們代表#與我們合作的企業#獨立收集回饋意見。我們的平台只接觸#經過驗證的買家，因此您可以放心閱讀#真實客戶的評價。

誰可以留下 Feefo 評價？

只有持有購買證明的客戶#才能留下 Feefo 評價。我們透過在交易後#直接聯絡買家來確保這一點。

我們如何核實評價？

我們會將評論與銷售或交易#進行匹配，以核實評價是否來自真實客戶。人們只有在購買後#才會被邀請留下評價。

如何處理虛假評價？

Feefo 只邀請經過驗證的買家#提供回饋，因此可以防止人們留下虛假評論。

Bay Hotels 評論 | https://www.feefo.com/reviews/shearings-bay客戶服務評論評論 |Feefo |第 1 頁

顯^示全^部17,635^則評^論

Dr C Wilson

4 years ago

Dr C Wilson說了有關 Bay Hotels:

Tell more truth about the service in the hotels. Booking ladies were fine but our stay at the hotel was awful

Emily Abram

Bay Hotels

4 years ago

Thank you for your review. I am pleased that you were happy with the service provided when making your booking however I am sorry that you did not enjoy your stay.

Dr C Wilson

4 years ago

And we have still kit heard from your company with regard to our complaints.

產品評價

Appalling service and poor response to our worries. Room not cleaned ever day, no bath toiletries (unknowing to us TIL we arrived) no heating and bath water running brown!!

Emily Abram

Bay Hotels

4 years ago

I would like to thank you for taking the time and effort to provide your feedback on your stay. I am truly sorry to read of the issues you encountered during your stay and I would like to assure you that this is not typical of the high level of service we usually provide for our guests. I have fed your comments back to the Hotel Manager so that any action necessary can be taken. I do hope we can be of service to you again in the future at some point when I am confident that your faith in our Company can be fully restored.

Dr C Wilson

4 years ago

Well a bottle of wine might have helped the situation

可信賴顧客

4 years ago

Great location. Good room with view of Whitby Abbey. Very friendly and helpful booking service.

產品評價

可信賴顧客

4 years ago

Booked over the phone, simple to do and advisor very professional

Emily Abram

Bay Hotels

4 years ago

Thank you for your 5 star review. Your comments regarding our Holiday Sales Advisor are really appreciated and will be passed to the Holiday Sales Manager for her attention.

可信賴顧客

4 years ago

Thank you, for taking on board my comments, I do appreciate that the maids work very hard and there is a quick turn around on rooms.

產品評價

Staff very good, meals okay, bedroom comfortable but could’ve been cleaner, the paintwork hadn’t seen a duster in some time, the bathroom facilities okay.

Emily Abram

Bay Hotels

4 years ago

Thank for your review. Customer feedback is very important to us and your comments have been taken onboard and will be fed back to the Hotel Manager for review. I do hope you will stay with us again in the future when I am sure we can restore your faith in our Company.

可信賴顧客

4 years ago

We will continue to enjoy our Shearing’s holidays

Mr D Gartshore

Glasgow

4 years ago

Mr D Gartshore說了有關 Bay Hotels:

Nice hotel easy booking.

Emily Abram

Bay Hotels

4 years ago

Thank you for your 5 star review. I am pleased that you found the booking process to be easy.

Mr D Gartshore

4 years ago

Still not received a reply to my complaint

產品評價

Excellent clean hotel, good food, reception a bit frosty all other staff excellent. Unfortunately the free bottle of wine for booking before end of February did not appear nor did the four free drinks

...

閱讀全部内容

Emily Abram

Bay Hotels

4 years ago

Thank you for your review. Customer feedback is very important to us and I would like to thank you for taking the time to let us know your views. I can confirm that our Customer Care team did receive your correspondence on the 17th March and an automatic acknowledgement was sent out on the same day. I am sorry that you did not receive this. Please rest assured that our Customer Care team will be in touch in due course.

Mr D Gartshore

4 years ago

Still not received answer to my complaint.

Emily Abram

Bay Hotels

4 years ago

Thank you for your further contact. As stated previously,our CustomerCare teamdid receive your correspondence on the 17th March andthey willrespond to you as soon as possible. We are handling a very high level of bookings at the minute due to the current situation and our Contact Centre and Customer Care teamsare contacting customers who were due to depart on their holidays in April. We will investigate and respond to your complaint as soon as we can; your patience would be greatly appreciated.

Mrs H Scargill

4 years ago

Mrs H Scargill說了有關 Bay Hotels:

Quick and easy and very friendly operator.

Emily Abram

Bay Hotels

4 years ago

Thank you for your 5 star review. I am pleased that you foundbooking to be quick and easy andour operator to be friendly. Yourkind remarks are really appreciated.

Mrs H Scargill

4 years ago

We are really looking forward to staying again as soon as we can

產品評價

Norbreck hotel is in a superb position - book a sea view room for fabulous views over the North Bay, we upgraded our room which was really comfortable. Great breakfasts and nice dinners with very fri

...

閱讀全部内容

Emily Abram

Bay Hotels

4 years ago

Thank you for taking the time to review your stay at the Norbreck Hotel in Scarborough. Your lovely comments are appreciated; I do hope we can look forward to welcoming you back again in the future.

Duncan

PRESTON

4 years ago

Duncan說了有關 Bay Hotels:

Very good.

Emily Abram

Bay Hotels

4 years ago

Thank you for your 4 star review.

產品評價

Mr I Hayward

4 years ago

Mr I Hayward說了有關 Bay Hotels:

very easy to use and navigate around, will use them again and also recommend to others

Emily Abram

Bay Hotels

4 years ago

Thank you for your 5 star review. I am pleased that you found our website easy to use and navigate around. I will feed this back to our web team. Thank you for taking the time to let us know your views.

產品評價

very helpful and friendly staff, always seemed to be happy. The hotel itself was clean and tidy, altogether a very enjoyable experience.

Emily Abram

Bay Hotels

4 years ago

I would like to thank you for taking the time and effort to review your stay at the Grand Atlantic Hotel in Weston Super Mare. I am pleased that you enjoyed your stay and your lovely comments will be passed on to the Hotel Manager. I do hope we can welcome you back again soon.

Mr C Walters

Princes Risborough

4 years ago

Mr C Walters說了有關 Bay Hotels:

Answer phones in timely manner

Lynsay Dean

Bay Hotels

4 years ago

Thank you for your review.

產品評價

michael

pontypridd

4 years ago

michael說了有關 Bay Hotels:

Lovely efficient staff

Emily Abram

Bay Hotels

4 years ago

Thank you for your 5 star review.

產品評價

Mrs M Smith

4 years ago

Mrs M Smith說了有關 Bay Hotels:

very efficient yes good

Emily Abram

Bay Hotels

4 years ago

Thank you for your review. Customer feedback is very important to us and I would like to thank you for taking the time to let us know your views.

沒有收到評價邀請？

關^於Bay Hotels

Bay Hotels are about warmth, hospitality, live entertainment and all-round great value. Our 30 hotels can be find in price locations in some of Britain’s best-loved resorts, from the rugged beauty of Scotland, to traditional seaside resorts like Blackpool and Torquay and many more besides. Our hotels are Hospitality Assured accredited, we’ve won the Award for Best Employment Practice from Excellence Through People, and we’re certified Investors in People. Many of our hotels have been awarded a TripAdvisor Certificate of Excellence. We have also been shortlisted for several prestigious industry awards.

閱讀全部内容

0844 824 6351 or 01942 244246

Bay Hotels, Shearings Leisure Group, Waterside House, Waterside Drive, Wigan Pier Business Park, Wigan, Lancashire, WN3 5AZ, United Kingdom

$Ilfracombe, Bay Dilkhusa Grand Hotel$

查看所有媒體 (41)

為甚麼要#相信 Feefo 的評價？

瞭解有關 Feefo 的更多資訊

Bay Hotels 評論

Bournemouth, The Savoy HotelAppalling service and poor response to our worries. Room not cleaned ever day, no bath toiletries (unknowing to us TIL we arrived) no heating and bat...更^多^有^關^本^產^品^的(22)^條^評^論瀏覽產品網站

Whitby, Bay Royal HotelGreat service, good choice of food and free drink vouchers. Good location.更^多^有^關^本^產^品^的(15)^條^評^論瀏覽產品網站

Oban, Bay Great Western HotelStaff very good, meals okay, bedroom comfortable but could’ve been cleaner, the paintwork hadn’t seen a duster in some time, the bathroom facilities o...更^多^有^關^本^產^品^的(6)^條^評^論瀏覽產品網站

Scarborough, Bay New Southlands HotelExcellent clean hotel, good food, reception a bit frosty all other staff excellent. Unfortunately the free bottle of wine for booking before end of Fe...更^多^有^關^本^產^品^的(194)^條^評^論瀏覽產品網站

Scarborough, Bay Norbreck HotelNorbreck hotel is in a superb position - book a sea view room for fabulous views over the North Bay, we upgraded our room which was really comfortable...更^多^有^關^本^產^品^的(15)^條^評^論瀏覽產品網站

County Durham, Bay Eden Arms HotelEnjoyed my stay & Good staf.更^多^有^關^本^產^品^的(16)^條^評^論瀏覽產品網站

Weston-super-Mare, The Grand Atlantic Hotelvery helpful and friendly staff, always seemed to be happy. The hotel itself was clean and tidy, altogether a very enjoyable experience....更^多^有^關^本^產^品^的(6)^條^評^論瀏覽產品網站

Sandown, IOW, Bay Broadway Park HotelGreat value, food OK enjoyable entertainment更^多^有^關^本^產^品^的(24)^條^評^論瀏覽產品網站

Exmouth, Bay Grand Hotelnice location ,hotel in need of an upgrade更^多^有^關^本^產^品^的(35)^條^評^論瀏覽產品網站

Feefo 評論是如何收集的？

誰可以留下 Feefo 評價？

我們如何核實評價？

如何處理虛假評價？