Youth & Earth 評論

Hi Angela, We’re really sorry to hear that this experience left you feeling disappointed. That’s never our intention, especially to a long-standing customer as yourself. Our team did try to assist as quickly as possible once you got in touch, and we explained that a technical issue occurred when two subscription actions were made very close together. Unfortunately, once the order had already shipped, we are limited in what we could change at that stage. We did our best to offer arranging a return and refund. However the tracking of the order shows that the parcel was delivered to your home and it hasn't been returned to us since. If you wish to receive a refund for this order we will be happy to provide you with a free returns label as already offered, so please do drop us an email and we will be happy to assist you. We completely understand how frustrating this situation was, and we’re sorry it didn’t work out more smoothly for you. To restore your faith in us, we will be happy to offer you an additional 10% off on top of your existing subscription discount. If you wish to redeem that, please drop us an email on enquiries@youthandearth.com and we will be happy to arrange this for you. Best wishes, Youth & Earth Team

Hi Angela, Thank you for your reply. We do understand that you mentioned being away at the time of delivery. However, the tracking provided by the courier confirms the parcel was successfully delivered, with photographic evidence. As it was a small order, it was most likely posted through your letterbox. With regard to the return label, we did offer to provide one, but we did not receive confirmation or any response from you agreeing to proceed with the return, so the label was not issued at that stage. We wouldn’t send a returns label without your confirmation, as this generates a live return reference. If you would still like to return the order for a refund, please simply reply to our previous email confirming that you would like the returns label, and we will attach it for you straight away. We’re sorry this situation has felt frustrating, and we remain happy to resolve it for you. Best wishes, Youth & Earth Team

Hi Paula, Thank you for sharing your feedback. We’re sorry to hear that you feel let down, especially as a long-standing customer, that’s never what we want for anyone who has supported us for years. We do want to clarify a few important points for accuracy and transparency. The change in capsule size for Preservage was fully explained to you by email when you contacted us. As shared, this is a temporary change for a specific batch only, due to a higher density of the curcumin raw material. The formula, ingredients, and dosages have not changed in any way, and nothing additional has been added. Regarding discontinued products, you were also personally informed by email, provided with the reasons for discontinuation, and offered suitable alternatives. We have clear records of this communication and made every effort to ensure you were supported and not left without options. That said, we completely understand that changes, even when explained, can still feel frustrating, particularly when you’ve relied on certain products for a long time. Your feedback is taken seriously, and it helps us improve how proactively we communicate changes moving forward. We’re truly grateful for your past support and are sorry that this period has been disappointing for you. If you’d ever like help reviewing alternatives or revisiting options that might better suit you now, we’re always here to help. Please do drop us an email on enquiries@youthandearth.com and we will be happy to provide you with a 30% discount towards your next purchase with us to restore your faith in our brand and products. Best wishes, Youth & Earth Team