Wasn't in when delivered and had to go to very inconvenient post office to collect. No choice to have it redelivered or arrange to pick up at a more convenient place.
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning John,
Thank you for your comments.
Firstly, please accept my sincere apologies regarding the inconvenience caused with your delivery.
I would like to take this opportunity to point out that the Post Office Shop and Royal Mail are separate entities however I do understand how frustrating this may have been for you. I'm afraid that once your item has been dispatched into the care of Royal Mail we no longer have control over the delivery of your item.
Under normal circumstances when a Royal Mail parcel is unable to be delivered, you should be able to rearrange a suitable time for your parcel to be redelivered; if this has not been the case I offer my sincere apologies regarding this matter.
In light of this, I was forward your comments to the relevant channel in order for them to be looked into in further detail.
With regards to the items you have received, if you are unhappy with their quality you can contact our Customer Service Team on service@postofficeshop.co.uk quoting your order reference 6560299 and we can arrange for this item to be returned and your order refunded.
Kind Regards,
Sally
Post Office Shop Customer Care team
