I sent an email about the way I recived this order never got a reply....so that's me finished with woodhouse clothing.....
Woodhouse Clothing
Woodhouse Clothing
11 years ago
Thank you for your feedback. I can see that an email was sent to you regarding your complaint on July 13th. I apologise if you have not received this however your comments were passed onto our Operations Manager at the time. If you would like to get back in touch regarding this please contact our Customer Service Department either by phone, email or livechat.
Laura
By the time they received the Armani shirt back that THEY have sized wrong on there website they had sold out of the shirt. NOT HAPPY
Woodhouse Clothing
Woodhouse Clothing
11 years ago
Thanks for the feedback Paul and we are sorry that on this occasion we could not provide an exchange for a better size. We are taking steps to make sure customers can chose the best size for them by developing new functions on the website as we know this is one of the most common issues when buying clothes online. Our shop by size, size guide and Find My Size service are all there to help and if you are ever in doubt, please contact customer services via our live chat service.
Dane
可信賴顧客
11 years ago
It wasn't a case of the shirt was the wrong size, you have it wrong on your website, you state an Xl is 42/44 chest when in actual fact it was a 48 chest so even if you do get the order by size that would have made no difference as its wrong on your website
Very good range of clothing and footwear. My favourite online site I'd say.
Woodhouse Clothing
Woodhouse Clothing
11 years ago
Thanks for the feedback James. I can confirm that this item, along with the 3 other in the order were dispatched and received. If you require any further assistance, please don't hesitate to contact us via phone, e-mail or using our on site live chat service.
Dane
可信賴顧客
11 years ago
This is a reply to my original post. Have already said its a great site.
產品評價
可信賴顧客
11 years ago
This item wasn't received as it wasn't included in the package you sent me. I can only imagine this must be a problem at your end as I provided a picture of the packaging and it wasn't tampered with. Given that it's been 3/4 months since I ordered I presume you can't assist any further.
Woodhouse Clothing
Woodhouse Clothing
11 years ago
Thanks James, can I ask what the issue was on the fitting? To confirm, you can send items back free of charge for an exchange, and we'll endeavour to send out the replacement product on next day delivery.
Dane
Delivery was good but they offload any size to get rid of stock hoping people won't take the time to send back
Woodhouse Clothing
Woodhouse Clothing
11 years ago
Thanks for the feedback Lucy. I can assure you we would never intentionally send out the wrong size of product. As a director for the business, I'd not put my name to a service that would attempt this. I can say with certainty that if you received the wrong size, it is down to human error. On the rare occasion this does happen, we will happily offer a free return for an exchange and ensure that the correct size is sent using next day delivery.
Dane
