Wood Floor Warehouse 評論

I'm sorry to hear that your samples have not arrived yet. Hopefully, we can resolve this for you, now that we are aware of the issue. During Covid we have noticed an increase in samples being severely delayed. This is because of some severe backlogs with Royal Mail. On our COVID information page (linked in the top banner on our website), under the samples area, we have highlighted this, with a link to Royal Mail service updates. Please just let me know if you would prefer a refund or replacements sent, and I will action this for you immediately.

I'm very sorry that the courier lost your order. This is extremely rare but unfortunately can happen with any delivery service. Regarding the callbacks, we had let you know that we would call you back as soon as we had some information from the couriers, who we then contacted several times. Unfortunately, we were not able to get any new information from the couriers before you had called us for an update later in the same day, and again in the morning. We were actively chasing this up, but had no new information from the couriers to report. Regarding the refund, this has been processed by our team, but can take up to 5 working days for your bank to process. I'm sorry that the service was not as good as we aim to provide, and it should have been better on this occasion. However, I am glad to hear that you are pleased with the flooring.