Fast, prompt efficient delivery with regular email updates
Sally
The Westminster Collection
8 months ago
Hi. Thank you for taking the time to leave your review. We’re delighted to hear that you found our delivery service to be fast and efficient, and that the regular email updates were helpful. Keeping our customers informed every step of the way is important to us, so it’s great to know this made a difference to your experience. Thank you again for choosing to shop with us — we truly appreciate your support. Sally
Always great service, and very well informed of new and great coins coming out .
Sally
The Westminster Collection
8 months ago
Hi. We’re delighted to hear that you’re enjoying our coins and that you’re happy with the service we provide. Keeping our customers informed about new and exciting releases is something we take pride in, so it’s great to know this is appreciated. Thank you again for your continued support — it really does mean a lot to the whole team. Sally
Hi. Thank you so much for taking the time to share such a lovely review. We’re delighted to hear that you’re happy with the quality of the Christmas Sixpence Frame and that you see it as a keepsake to be handed down through the family. Knowing our products can become part of a family tradition and carry meaning over time is incredibly rewarding for us. Thank you again for your kind words and for choosing to shop with us — we truly appreciate your support. Sally
Hi, I’m sorry this wasn’t clear. The £1.99 was for the first pin badge, while the £22.98 was for the next item in the subscription. I've cancelled the subscription for you, and the additional pin badges can be returned using the free returns details on the invoice for a full refund.
Kind regards,
Christian
Hi. Thank you for taking the time to leave a review, and I’m really sorry to hear about your experience. The Father Frost Silver 1oz Coin is designed to fit together correctly, so it’s disappointing to hear that this wasn’t the case with the item you received. I completely understand how frustrating this must have been. This certainly isn’t the standard we aim for. We’d like the opportunity to put this right for you, whether that’s by arranging a replacement or discussing a suitable refund. Thanks, Sally
