The service received from Westminster for the purchase of this product was excellent from receipt of order to shipping, first class. The idea of enclosing a 1912 penny with detail of the Titanic and...
閱讀更多
Sally
The Westminster Collection
7 months ago
Hi. Thank you so much for your wonderful feedback. We’re delighted to hear you were pleased with the service from order through to delivery. It’s great to know you enjoyed the inclusion of the 1912 penny and the connection to the Titanic and the White Star Line :) Thank you for taking the time to share your experience. Sally
I have purchased several items from Westminster. All are excellently presented and good quality. They are an easy firm to deal with and any queries are answered promptly and dealt with. I would...
閱讀更多
Sally
The Westminster Collection
7 months ago
Hi. Thank you very much for your kind feedback and continued support. We’re delighted to hear that you’ve been pleased with the presentation and quality of your purchases, and that our team has been able to assist you promptly when needed. Your recommendation means a great deal to us, and we truly value your trust in Westminster. Sally
Hi. Thank you for taking the time to share your feedback, and for your continued loyalty to Westminster – we truly value your long-standing support.
I’m very sorry to hear that you were disappointed with the condition of the 1912 penny and the presentation of the frame. As the penny dates from 1912 and was originally issued for general circulation, all examples will show signs of wear to some degree. Variations in condition are therefore unavoidable with coins of this age. That said, I appreciate that the level of wear you received has fallen short of what you were hoping for.
You are, of course, very welcome to return the item for either a full refund or a replacement. If you would prefer a replacement, we will do our best to select an alternative example for you, although please note that some wear will still be present due to the coin’s history and age. If you would like to proceed with a return or replacement, please refer to the back of your invoice for the returns information. Thank you again for bringing this to our attention, and for giving us the opportunity to resolve this for you. Sally
