Telephoned to make an appointment and was asked to email the request. Email responded to next day offering a date one week later. This took us beyond the cut-off date for a special offer. They kindly...
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Jimmy McLean
Wendy Wu Tours
2 years ago
Thank you for your feedback and for highlighting both the challenges and positive aspects of your experience. We're glad Julia could assist with your flights and extra night's stay. We appreciate your understanding and will look into clarifying our offers.
Do let us know if we can be of any further assistance.
Kind regards,
Jimmy, Wendy Wu Tours
Impeccable! Not pushy selling at all. Wendy Wu Reps and Sales Staff are so knowledgeable, helpful and genuinely friendly. Having been in the customer service side of business all of my working life...
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Jimmy McLean
Wendy Wu Tours
2 years ago
Thank you for your wonderful review and kind words. We’re delighted to hear that our team’s knowledge, helpfulness, and genuine friendliness made a positive impression. Your recognition truly means a lot to us, and we deeply appreciate your high recommendation.
Do let us know if we can assist you further.
Many thanks and kind regards,
Jimmy,
Wendy Wu Tours
Well informed and helpful
Looked for the best options for us and made the process easy
Jimmy McLean
Wendy Wu Tours
2 years ago
Thank you for your lovely feedback! We’re delighted to hear that you found our service well-informed and helpful. It’s great to know that we could make the process easier for you and find the best options. If you need any more assistance, please feel free to get in touch. We’re always here to help. Jimmy, Wendy Wu Tours.
I contacted customer service and received a call back within the hour. Issue resolved and holiday booked.
Jimmy McLean
Wendy Wu Tours
2 years ago
We’re delighted to hear that we were able to get back to you quickly and resolve your issue. It’s wonderful to know your holiday is now booked. If you need any further assistance or have any questions, please feel free to contact us. Have a fantastic trip!
Arti has been very helpful with my friend and I booking for next year to go to Vietnam. She gave us all the information that we needed to decide and explained what was covered in the price.
I...
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Jimmy McLean
Wendy Wu Tours
2 years ago
Thank you so much for your wonderful feedback! We’re thrilled to hear that Arti was able to assist you and your friend with your Vietnam trip and provided all the necessary information. It’s fantastic to know that you’ve already recommended us to a friend at work. If you need any further assistance, please let us know. Jimmy, Wendy Wu Tours.
Very courteous and polite. Answered all my questions over several phone calls- was told about special offer immediately
Jimmy McLean
Wendy Wu Tours
2 years ago
Thank you for your kind words. We’re pleased to hear that you found our service courteous and polite, and that all your questions were answered thoroughly. It’s great to know that you were informed about our special offer promptly. If you need any further assistance, please don’t hesitate to get in touch. Kind regards, Jimmy, Wendy Wu Tours.
The booking experience online was very simple and easy to do. I haven't been on the tour yet but hope that goes just as smoothly!
Jimmy McLean
Wendy Wu Tours
2 years ago
Thank you for taking the time to share your experience! We're thrilled to hear that the booking process was simple and seamless for you. We're confident that your upcoming tour will be just as smooth, and we look forward to providing you with a fantastic experience from start to finish. If you have any questions before your trip, please don't hesitate to contact us. Jimmy, Wendy Wu Tours.
I have always received excellent service from Wendy Wu's. Their staff are polite & friendly & very helpful when you are booking a tour or customising it to meets you needs.
I have been on three tours...
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Jimmy McLean
Wendy Wu Tours
2 years ago
Thank you so much for your kind words and continued trust in Wendy Wu Tours! We’re delighted to hear that you've had such positive experiences with us over the years, and it’s wonderful to know our team has been helpful, polite, and accommodating. It’s always a pleasure to assist you in customising your trips and ensuring they meet your needs.
Your feedback on the tours and the exceptional service from our tour guides is greatly appreciated. We’re thrilled that you find our itineraries enjoyable, informative, and packed with great sights. Knowing that you’ve booked your fourth tour with us means a lot!
We look forward to helping make this upcoming adventure just as memorable as your previous ones. Thank you for recommending us and for being a valued customer. Jimmy, Wendy Wu Tours.
Sales consultant Beau was very pleasant to deal with and we received our quotation very swiftly. I had to verify a few items and I was satisfied with all the comments. We also benefitted from a...
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.