I was not kept as well informed as to the progress of my claim by my claim handler and he didn't call back when he said that he would.
Customer Care
Volvo Car Insurance
1 year ago
Many thanks for providing such valuable feedback.
I am so sorry that on this occasion our normal high level of service was not met and that you were not kept up to date with regular communication and your calls not returned. We do take this very seriously and will be addressing this with the file handlers and their line managers to ensure that this poor level of service is addressed. Once again, many thanks for bringing this to our attention.
Yet to confirm you have accepted a no-fault claim.
Accident report forms did not have a return envelope, hence wrong address used initially and forms returned!
Accident team could only return call...
I thought the claim took far too long ( nobody else was involved & I had a high excess to contribute) plus I had to chase my claim up 3 times, which means being on hold to 3 different parties. Volvo...
