Upcomers 評論

Thank you for sharing this openly. We understand how frustrating it can feel when a payout does not go the way you expected. Our rules exist to ensure fairness for every trader on the platform, and we would be happy to walk you through the reasoning behind the decision in detail. Please reach out to us at support@upcomers.com and we will make sure everything is clear. Sophie Upcomers Team

We are glad you are giving it another shot. The rules can feel tough in the moment, but they are there to protect every trader on the platform including you, and we stand behind them for that reason. Our team is always here for you at support@upcomers.com. Sophie Upcomers Team

We're genuinely sorry to hear how frustrated and disappointed you feel following the outcome of your payout review. We understand that your concerns relate to the classification of your trading activity and the finding of martingale behavior, particularly given your view that the positions in question were separated by a significant amount of time and were part of your normal trading approach. We can appreciate how frustrating it is when a payout request is denied based on findings that you believe do not accurately reflect your trading methodology. We also understand your concerns regarding the impact this experience has had on your trust in our services and your willingness to recommend Upcomers to your community and followers. This isn't the experience we want for our traders. We'd genuinely like the opportunity to review your case thoroughly, including the trading activity, payout assessment, account history, and the specific findings that led to the decision. Please reach out to us directly at support@upcomers.com with your account number and a reference to this review. We'll ensure your case is escalated to the appropriate team for a comprehensive review and detailed explanation of the assessment. We genuinely hope we can provide greater clarity regarding your concerns and work toward a fair resolution. Kind regards, Sophie Upcomers Team

We're genuinely sorry to hear that you're feeling this way and understand how frustrating it can be to wait for an update regarding your payout request. We appreciate that trust is built through clear communication and timely responses, and we understand why the delay has affected your confidence in us. Please know that your case has not been forgotten. Jakub has already reached out to you regarding this matter. Could you please check your WhatsApp messages and email, including your spam or junk folder, in case his message was filtered there? We'd like to continue working with you directly to ensure you receive the latest information regarding your payout review and account status. If you're unable to locate Jakub's message, please let us know, and we'll make sure to reconnect with you as quickly as possible. Thank you for your patience and understanding. We truly appreciate the opportunity to address your concerns. Kind regards, Sophie Upcomers Team

Hi, Thank you for your follow-up. We're genuinely sorry to hear that you still haven't received a resolution and completely understand why you're feeling frustrated. We can see that you've been waiting for nearly 10 days since your first payout request, and that you've since submitted another payout request as well. We also understand that your accounts remain locked during the review process, preventing you from continuing to trade. We appreciate how difficult and disappointing this situation is. Please be assured that we have already escalated your case to our Payout Department and are actively following up on your behalf. We understand that you've been in contact with several members of our team, and we're sorry that the progress so far has not met your expectations. While payout reviews can occasionally take longer than anticipated, we recognize that the current delay is frustrating. Our team is aware of your concerns, and we are doing our best to obtain an update and move your case forward as quickly as possible. Thank you for your continued patience and understanding. We truly value your feedback and hope to provide you with a positive resolution soon. Kind regards, Sophie Upcomers Team

Hi, Thank you for your feedback. We're sorry that you experienced a delay and understand how frustrating it must have been to wait for an update. After reviewing your case, we're pleased to see that the issue has since been resolved. We also noticed that you updated your review to reflect the outcome, and we truly appreciate you taking the time to share that update. Your patience and understanding mean a great deal to us. Thank you for giving us the opportunity to resolve the issue, and we look forward to continuing to support you throughout your trading journey. Kind regards, Sophie Upcomers Team

Hi Julio, Thank you so much for sharing your experience! We're delighted to hear that things are going well and that the issues you encountered at the beginning have been resolved. It's especially great to know that your recent payout request was processed in just four hours. Providing timely support and efficient payout processing is something we continuously strive for, so your feedback means a lot to our team. Thank you for giving us the opportunity to improve your experience. We truly appreciate your trust and support, and we look forward to continuing this journey with you. Here's to many more successful trades and payouts ahead—and hopefully earning that 5-star review next time! 😊 Kind regards, Sophie Upcomers Team

Hi Hieu, Thank you for taking the time to share your experience! We're delighted to hear that you've had a positive experience with Upcomers. It's great to know that you appreciate our fair approach and that our programs are a good fit for consistency-focused traders. Helping traders develop disciplined and sustainable trading habits is one of our key goals. Thank you for your recommendation and for being part of the Upcomers community. We wish you continued success and look forward to supporting you throughout your trading journey! Kind regards, Sophie Upcomers Team

Hi Noyal, Thank you for taking the time to share your feedback. We're genuinely sorry to hear how frustrating this experience has been, especially after you've already received two successful payouts from us. We completely understand your concerns regarding the extended review time and the lack of a clear timeline. We also appreciate your balanced feedback and your recognition that your concern is centered on the consistency and communication of the payout review process. Please accept our sincere apologies for the delay. Due to a higher-than-usual volume of payout requests, some reviews are taking longer than expected. We understand that this is far from ideal, particularly for traders who have previously completed successful payouts. Your feedback is valuable to us, and we're actively working to improve both our communication and the efficiency of our review process. If you haven't already, please send us your account reference number at support@upcomers.com so we can personally follow up with the relevant team and check the latest status of your payout request. Thank you for your continued patience and for being part of the Upcomers community. We genuinely hope to resolve this for you as soon as possible. Kind regards, Sophie Upcomers Team

Hi there, Thank you so much for your 5-star review! We're delighted to hear that your experience has been excellent over the past two weeks and that everything has been performing perfectly so far. It's wonderful to know that we've made such a positive first impression. Thank you for choosing Upcomers. We look forward to continuing to support you throughout your trading journey and wish you continued success! Kind regards, Sophie Upcomers Team

Hi there, Thank you so much for your amazing review! We're thrilled to hear that you consider Upcomers the best prop firm! It's great to know that you appreciate our affordable account pricing, straightforward trading rules, and fast payout process. Your support means a lot to our entire team and motivates us to keep delivering the best possible experience for our traders. We wish you continued success and many more payouts ahead! Kind regards, Sophie Upcomers Team

Hi Nithin, Thank you so much for your wonderful review! ❤️ We're thrilled to hear that Upcomers has become your favorite prop firm. Your kind words and support truly mean a lot to our entire team, and we're grateful to be part of your trading journey. We'll continue working hard to provide the best possible experience, and we look forward to supporting you as you achieve even more success. Thank you for being part of the Upcomers community! Kind regards, Sophie Upcomers Team