I was recommended a fan for our bedroom over the phone. He man I dealt with was lovey but they didn’t have the fan in stock so I waited a few weeks. When the fan arrived it was sent immediately and...
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Customer Service
Universal Fans
5 years ago
Hi there, thanks for letting us know. We’re sorry to hear that this hasn’t been resolved yet. Generally all fans should operate fairly quietly, provided that they’re installed correctly, and we really want all of our customers to find something suitable for their needs . If you would like us to work with the manufacturer on this for you, please email any details of your ongoing claim to service@universalfans.com.au
The experience from Universal fans was good from their point of view. Unfortunately, I ordered the wrong fan as I thought the fans I ordered had a light fitting included as the pictures seemed to...
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Customer Service
Universal Fans
5 years ago
Hi there Ian, sorry to hear that the product may not be suitable for what you need. The same model is also available with a light, so we may be able to assist you with a solution. Our returns policy is published here https://www.universalfans.com.au/return-policy/ but if you email service@universalfans.com.au, we would be happy to look at your options with you.
