Inspiring and empowering customers to read, learn, create and play
服務
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過去一年 則評價
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可信賴顧客
Feefo 驗證
9 months ago
Late & no contact
Took nearly 20 days to receive 3 books, when the website said 7 days. I received no emails about delays or issues. I had to look up about distribution problems.
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry that your order took longer to arrive than expected.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
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可信賴顧客
Feefo 驗證
9 months ago
Good product range and value for money
Good range of products, well displayed, staff helpful, good value for money.
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可信賴顧客
Feefo 驗證
9 months ago
Poor quality frames and customer service
Poor service and customer service
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that your order was delivered to you damaged.
Our records show that our customer service team emailed you on the 23rd of October requesting images of the damaged items, we can can confirm that any damaged items can be be returned to any one of our stores.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards.
The Works.
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可信賴顧客
Feefo 驗證
9 months ago
Poor
Didn’t inform me about click and collect I was expecting I had to contact them then only got part of order . No communication the store blamed customer service and vice versa.
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可信賴顧客
Feefo 驗證
9 months ago
Still waiting
Extremely slow delivery. I’m a regular customer and of last 3 orders, first was cancelled and refunded, second took over 10 days delivery and was so poorly packed the box was open on arrival, and the...
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2
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可信賴顧客
Feefo 驗證
9 months ago
Poor customer service
Placed my order and heard nothing for 10 days. Contacted the works and was told they can’t guarantee when my order will be dispatched. Later that day they contacted me to say that one item was out of...
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Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
We are sorry to hear that we have not been able to completely fulfil your order. Unfortunately the items were unavailable to pick as the order processed through the warehouse due to a technical error.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
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可信賴顧客
Feefo 驗證
9 months ago
Waited over 2 weeks for an update on my order but there wasn't any. So had to email customer support for them to say that part of my order couldn't be completed so was going to be refunded and then a...
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Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that your order was not delivered to you.
Due to the length of the delay we have cancelled and refunded your order as we are unable to resend.
Our records show that our customer service team have issued a refund.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
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RS
Rachel Shepherd
Feefo 驗證
GBR
9 months ago
Rachel Shepherd說了有關 The Works:
So many items at affordable prices.
All the products I have purchased have been great value for money. I tend to buy craft items to use in projects with children, so the more colourful and easy to use, the better. The quality of the...
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DB
Dee Hamilton-Bolton
Feefo 驗證
9 months ago
Dee Hamilton-Bolton說了有關 The Works:
Took over a month to even pack my order before they deliver it
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse.
We are working closely with our warehouse team to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
