Inspiring and empowering customers to read, learn, create and play
服務
3.2
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過去一年 則評價
顯示全部269,282則評論
BC
Brian Clarke
Feefo 驗證
8 months ago
Brian Clarke說了有關 The Works:
Non delivery
I ordered several calendars and after a month they still hadn’t arrived. I asked what had happened to them and was told that because of warehouse problems they couldn’t deliver them and instead...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
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RU
Rusty
Feefo 驗證
8 months ago
Rusty說了有關 The Works:
Great Service
Great web-site, easy to use. Plently of items to choose from and great prices too, all value for money.
E-mailed me to let me know my order was on its way. Didn't take long to receive my order....
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可信賴顧客
Feefo 驗證
8 months ago
Good products at excellent prices. Quick well-packaged delivery.
0
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可信賴顧客
Feefo 驗證
8 months ago
Very long delay with dispatching the order - 2 weeks.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
分享
TM
Tony Masham
Feefo 驗證
GBR
8 months ago
Tony Masham說了有關 The Works:
Shocking!!!!!
Took nearly a month to order 5 Calendar's, and I've still not received them.
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可信賴顧客
Feefo 驗證
8 months ago
Flimsy packaging
setting up an account and ordering was fine
the delivery date & tracking details was accurate and fine
when I went to pick up the 2 x packages I could see that the boxes were quite flimsy for their...
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0
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可信賴顧客
Feefo 驗證
8 months ago
Took nearly one month to arrive, item missing from my package. Usually i have no problems and have ordered many times but on this occasion, service was awful.
0
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SH
Sarah Hann
Feefo 驗證
GBR
8 months ago
Sarah Hann說了有關 The Works:
What a let down
Ordered and 2 weeks later has heard nothing about where my order was. Went into my local store and turns out they had paused their click and collect service. No warning or email or anything to tell...
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0
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JH
Joanne Harrington
Feefo 驗證
8 months ago
0
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可信賴顧客
Feefo 驗證
8 months ago
Very slow online service
This has to be some of the slowest postage I’ve ever encountered from an online retailer.
After placing my order on the 6th November, I didn’t hear a thing until the 20th November, when they...
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
