Inspiring and empowering customers to read, learn, create and play
服務
3.2
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過去一年 則評價
顯示全部269,282則評論
SW
Sandra Wilkerson
Feefo 驗證
GBR
8 months ago
Sandra Wilkerson說了有關 The Works:
Lovely set of books
Good service online, better than the shop
0
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可信賴顧客
Feefo 驗證
8 months ago
Worst experience ever
Worst experience of buying online ever it took 3 mad half weeks to arrive with no message to say it’s coming this late and no updates when I log in , could have gone to china and bought something and...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards.
The Works.
0
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AC
Ann Cox
Feefo 驗證
GBR
8 months ago
Ann Cox說了有關 The Works:
Disappointed customer
Orders are placed, ten days go by, part order or whole order is cancelled by The Works. You then get a refund for part of the order and the other part doesn’t turn up either. I have had to chase them...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear about the issues that arose with your online order.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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可信賴顧客
Feefo 驗證
8 months ago
Chaos in warehouse
Diary was good quality, but order placed 6 November and finally delivered 1 December. Not good enough. Warehouse move quoted for delay but obviously v badly organised. Also I ordered an A4...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear about the issues that arose with your online order.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
分享
可信賴顧客
Feefo 驗證
8 months ago
Shop was opened a couple of minutes early for me as I stood in the rain.
Very good customer service - help given to find what I was looking for.
0
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SM
susan Martin
Feefo 驗證
GBR
8 months ago
susan Martin說了有關 The Works:
Very bad service
Did not receive order after 4 weeks. Kept chasing it but was told they could not guarentee delivery
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that you had to cancel your online order.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
分享
ED
Emma Doody
Feefo 驗證
GBR
8 months ago
Emma Doody說了有關 The Works:
Really pleased with purchase
Easy to place order.
Absolutely over the moon with my books.
Quick delivery
Love getting my books from the works. Its my go to place for Spayed edges.
0
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可信賴顧客
Feefo 驗證
8 months ago
0
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CT
Caitlin Hardisty-Taylor
Feefo 驗證
8 months ago
Caitlin Hardisty-Taylor說了有關 The Works:
2 and a half weeks wait
Unfortunately I had hadn’t heard about my order for 2 and a half weeks after the confirmation email. When I tried to track it, it just kept saying ‘Order Placed’. Because of this I had to email,...
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0
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可信賴顧客
Feefo 驗證
8 months ago
Recommend The Works
The works were really helpful and let me know when my order was ready to ship and pick up.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
