Inspiring and empowering customers to read, learn, create and play
服務
3.2
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過去一年 則評價
顯示全部269,282則評論
可信賴顧客
Feefo 驗證
8 months ago
Excellent service
The price of item was very competitive. The delivery was prompt and reasonably priced (as item below the free delivery level) . Arrived well packaged.
0
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可信賴顧客
Feefo 驗證
8 months ago
Gifts
Orderd items came nxt day delivery really good value
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JL
JLM
Feefo 驗證
GBR
8 months ago
JLM說了有關 The Works:
Hopeless customer service
As of Dec 29, I haven’t received my order placed on Nov 28. It was dispatched but has been lost at Evri’s delivery depot, no movement since Dec 6. I emailed customer services and they obviously...
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Donna Smith
The Works
7 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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KM
Kirstin Maloney
Feefo 驗證
GBR
8 months ago
Kirstin Maloney說了有關 The Works:
Very slow delivery - be prepared
Although The Works offer of 10 children's books for £10 is a brilliant one, I regret using the home delivery service. I ordered 2 sets of Christmas themed books along with 2 gifts on 28th November...
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Donna Smith
The Works
7 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
分享
BM
Barnara Mitchell
Feefo 驗證
8 months ago
Barnara Mitchell說了有關 The Works:
My Favourite
Very, very good service. Staff are very helpful and are always able to give me advice, suggestions, information of newly received products that might be of interest to me.
I also value the range of...
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0
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HK
Hayleigh Kemp
Feefo 驗證
GBR
8 months ago
Hayleigh Kemp說了有關 The Works:
Terrible
Never received my items and waited a month for any information and refund
1
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可信賴顧客
Feefo 驗證
8 months ago
Great Value
Good choice of books, great value and quick delivery.
0
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CJ
Chris Jones
Feefo 驗證
GBR
8 months ago
Chris Jones說了有關 The Works:
The works, works
Excellent service, great delivery
0
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MD
Mavaurneen Daynes
Feefo 驗證
8 months ago
Mavaurneen Daynes說了有關 The Works:
Excellent
0
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可信賴顧客
Feefo 驗證
8 months ago
Order cancelled by The Works at last minute
Complete order cancelled by The Works following our chase up regarding non delivery delivery on 19th December 2025. Original order was placed 19th November 2025.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
