Inspiring and empowering customers to read, learn, create and play
服務
3.2
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過去一年 則評價
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EL
Eliza Latham
Feefo 驗證
6 months ago
0
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BE
🐝Bee🐝
Feefo 驗證
GBR
6 months ago
🐝Bee🐝說了有關 The Works:
Amazing Shop and Amazing Service.
It was great. I had a Order Issue (my own mistake - I didn't read the description properly) and they resolved it quickly, by cancelling my order and refunding me. And I just had to reorder the...
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0
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可信賴顧客
Feefo 驗證
6 months ago
0
分享
可信賴顧客
Feefo 驗證
6 months ago
Storage
Great service, good prices, excellent quality
0
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可信賴顧客
Feefo 驗證
6 months ago
Unhappy customer
Ordered goods for Click and Collect Received an email saying they were ready to collect but sales assistant wouldnt let me do so as I didnt have Order Number Explained that I would have to make a...
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Donna Smith
The Works
6 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry that you were unable to collect your click and collect order.
We are working closely with our stores to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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TF
Terence Frost
Feefo 驗證
GBR
6 months ago
Terence Frost說了有關 The Works:
Puzzle over
I bought a jigsaw of Positano for my daughter to follow a visit there in 2025. It was a delightful colour image if that beautiful setting.
Unfortunately it was delivered by the courier to the wrong,...
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0
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DS
David Smith
Feefo 驗證
GBR
6 months ago
David Smith說了有關 The Works:
Poor customer service
Order never arrived to store then resent and still didn’t arrive . Then they cancelled the order no email to inform me either !!
Terrible customer service never order from again.
Donna Smith
The Works
6 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your orders were lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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可信賴顧客
Feefo 驗證
6 months ago
Disappointed
Sent 3 damaged items and gave me very small refund I was not happy order on line as I was house bound following a knee replacement operation could of got a better refund if I refunded the items to...
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Cheryl Hughes
The Works
6 months ago
Good morning,
Thank you for your feedback.
Please accept our sincere apologies that your order was delivered to you damaged.
Our records show that our customer service team have now resolved this issue and a refund has been processed.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
分享
JH
Jacquie Harman
Feefo 驗證
GBR
6 months ago
Jacquie Harman說了有關 The Works:
Glue pen/runners
Staff very polite, warm, friendly, respectful and professional throughout. I recently made an enquiry regarding glue pen/runners, regretfully they were unable to to supply. However, they apologised...
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
