Inspiring and empowering customers to read, learn, create and play
服務
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
過去一年 則評價
顯示全部269,282則評論
可信賴顧客
Feefo 驗證
10 months ago
Slow coach
Slow, incomplete and refund had to be chased due to the fact it was incorrect, received £1.50 when it was more than that.
Still waiting for communication.
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that your order has arrived with items missing.
Our records show a customer service adviser has issued a refund of £11.50 for the missing items from your order.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
分享
可信賴顧客
Feefo 驗證
10 months ago
Value for money and choice
Was kept informed re possible delivery time etc. Delivery appears to take longer at the moment but within stated info given.
0
分享
AA
Amber Ardern
Feefo 驗證
10 months ago
0
分享
TC
TRACIE CHAPPELL
Feefo 驗證
GBR
10 months ago
TRACIE CHAPPELL說了有關 The Works:
Terrible experience never buy from them
Absolutely terrible took them about a week to process my order, then one item wasn’t available. It took 11 days to get to the shop, then another 2 days to send an email to let me know. When I get to...
閱讀更多
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that your order has arrived with items missing.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
分享
可信賴顧客
Feefo 驗證
10 months ago
Quick delivery top product highly recommended..
0
分享
可信賴顧客
Feefo 驗證
10 months ago
Staff we very welcoming, service was fast.
0
分享
可信賴顧客
Feefo 驗證
10 months ago
Not the best
Very lengthy delivery time with sketchy updates and when the order arrived it was jncomplete. Raised a support case which although a refund was processed it still took too long for updates.
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed with items missing due the relocation of our warehouse.
We are working closely with our warehouse team to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund for the missing items.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
分享
可信賴顧客
Feefo 驗證
10 months ago
Useless
I had to get in contact after several.weeks as my order was still.not dispatched. To be told on the phone 'oh looks like we will have to cancel the order as it's not moved'. Great. Really helpful....
閱讀更多
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you, unfortunately due to the relocation of our warehouse this caused an issue with some of the orders on our system.
We are working closely with our warehouse team to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
1
分享
可信賴顧客
Feefo 驗證
10 months ago
Do not recommend online shop
Was waiting over a month for a delivery for them to just tell me constantly it’s delayed. I made them investigate it and turns out it was damaged in transit over a month ago and they didn’t think to...
閱讀更多
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was damaged in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
1
分享
MF
Megan France
Feefo 驗證
GBR
10 months ago
Megan France說了有關 The Works:
Love!!
Love the works, always helpful and have amazing books with sprayed edges
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
