grace lee說了有關 The Edinburgh Natural Skincare Company:
The wait was very, very long with limited communication. My Christmas gifts didn't get delivered last year as I received most but not all of my order in January 2023.
I have written customer service...
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Tommy Crooks
The Edinburgh Natural Skincare Company
3 years ago
Hi there, I'm really sorry to hear that your order has not been completely fulfilled as yet. I will be investigating this for you as a matter of priority. I have contacted our fulfilment centre and will get back to you as soon as I hear. Kind Regards, Emma - ENSC
GL
grace lee
3 years ago
Thank you for checking into my order. I believe someone checked it as complete but I am still waiting to hear back whether it was sent out or just forgotten about.
Cheers.
Emma
The Edinburgh Natural Skincare Company
3 years ago
Good Afternoon, would you please be able to let me know the items that are still outstanding? Kind Regards, Emma - ENSC
GL
grace lee
3 years ago
Hello Emma,
Yes, I just received my remaining soaps. They are amazing but hopefully the wait won't be 3 months for them. Cheers.
產品評價
交易日期： 03/12/2022
0
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MM
Maryjo Mcgucken
Feefo 驗證
3 years ago
Maryjo Mcgucken說了有關 The Edinburgh Natural Skincare Company:
Wish I could give it less than 1 star. As of now I have never received my orders. There were 2. I emailed you numerous times and all I got was the auto generated response. Thank you very little, that...
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Emma
The Edinburgh Natural Skincare Company
3 years ago
Please accept my apologies for the delay in receiving your order and the issues we've had with Customer Services. We have had issues with our email address so trying to reply to everyone through all the other platforms. We are working really hard to improve on Customer Services and sorry we've missed the mark on this. I can see that this order number was delivered on 24th February. Are you able to confirm you have received? Kind Regards, Emma - ENSC
MM
Maryjo Mcgucken
3 years ago
No, I have not received any of my orders
交易日期： 30/01/2023
1
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TK
Tracy K.
Feefo 驗證
Texas
3 years ago
Tracy K.說了有關 The Edinburgh Natural Skincare Company:
I love the product. It smells wonderful and really helps with my dry hands and arms. The metal box is a great way to store the bar and carry it in my purse! Is has a delicate scent that doesn't...
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Emma
The Edinburgh Natural Skincare Company
3 years ago
That's great to hear that you love your Symmetry hand cream bar. Thanks so much for leaving a review and shopping with Edinburgh Natural Skincare Company! Kind Regards, Emma - ENSC
交易日期： 02/02/2023
0
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PJ
Patricia Jump
Feefo 驗證
3 years ago
Patricia Jump說了有關 The Edinburgh Natural Skincare Company:
Still have not received my purchase.
Emma
The Edinburgh Natural Skincare Company
3 years ago
We're really sorry you've not received your order as yet. From your tracking number, this is currently in Chicago with Customs. Please let me know if you'd like any further information. Kind Regards, Emma - ENSC
交易日期： 01/02/2023
0
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SP
Sue Pond
Feefo 驗證
Nunda, South Dakota
3 years ago
Sue Pond說了有關 The Edinburgh Natural Skincare Company:
I will be glad to review when I finally get my order!
Tommy Crooks
The Edinburgh Natural Skincare Company
3 years ago
Thanks for your message, I have your order number and will keep an eye on tracking for you. Kind Regards, Emma - ENSC
SP
Sue Pond
3 years ago
Still haven’t recieved my order, where is this shipped from?
Emma
The Edinburgh Natural Skincare Company
3 years ago
Thanks for contacting, I can see that your order is currently with Customs in Chicago. This is outwith our control as it has left the UK but I will keep tracking your order. Kind Regards, Emma - ENSC
交易日期： 04/02/2023
0
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JA
Jenniffer Abrahamsen
Feefo 驗證
3 years ago
Jenniffer Abrahamsen說了有關 The Edinburgh Natural Skincare Company:
Can't review something you have yet to receive. My review might change once I receive the product I paid for.
Emma
The Edinburgh Natural Skincare Company
3 years ago
I'm really sorry that there's been a delay in you receiving your order. The delay was due to your parcel being held in Customs in Chicago. Your parcel is now in transit looking at your tracking information. Please do let me know if you require anything further. Kind Regards, Emma - ENSC
交易日期： 31/01/2023
0
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NN
Neil Nelson
Feefo 驗證
3 years ago
Neil Nelson說了有關 The Edinburgh Natural Skincare Company:
Kept me updated as to my order’s delivery. My wife received the package this past Tuesday.
Emma
The Edinburgh Natural Skincare Company
3 years ago
Really lovely to hear your feedback, great to know that your wife loves Luxury No.1 Perfume. We love it too! Thanks for your review and for shopping with Edinburgh Natural Skincare Company. Kind Regards, Emma
I ordered a no. 1 hand cream but received a garden hand cream. Didn't bother to tell you as everything else in order was fine. Didn't want to bother sending one bar back to you from the USA. THANK...
