Payment/shipping was great, however I don’t see the fuss over the product, if anything it’s more of a headache than anything. I’ll just stick to my regular hand cream. The consistency is so oily and...
I made a purchase 2/4/23. I still haven’t received my order and no one responded to the two messages I left asking for an update
Emma
The Edinburgh Natural Skincare Company
3 years ago
I'm really sorry that your order has yet to arrive, I can see from your tracking that it is en-route out of the UK. I will contact our fulfilment centre to get further information and get back to you as soon as I hear. Kind Regards, Emma - ENSC
可信賴顧客
3 years ago
The product itself is amazing! However it took over a month to receive my purchase and it took a bad review for customer service to respond to my inquiry of where my purchase was. (I sent 2 emails asking where my purchase was but no one answered) I would suggest better communication to the customer.
交易日期： 04/02/2023
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Leticia Balle
Feefo 驗證
3 years ago
Leticia Balle說了有關 The Edinburgh Natural Skincare Company:
Fast shipping and great products. Loved the body butters (great for winter dry skin) and the hand cream bar is so lovely I’ll be buying more as they make a perfect gift. Don’t particularly like the...
Oh my gosh, it was exceptional their service. It came in a timely manner and everything in the package was fantastic first time shopping with them, but will do it over and over again.
I never received my product, I can't review it until I'm able to use it.
Emma
The Edinburgh Natural Skincare Company
3 years ago
Good Afternoon, from looking at your tracking number, your order is due for delivery today (Monday 27th February). Kind Regards, Emma - ENSC
可信賴顧客
3 years ago
Although the tracker I received in email said that it hadn't reached Royal Mail yet, it did indeed arrive on the 27th and is a wonderful product. If I could update the review above I would, but it won't let me.
