Excellent very quick delivery my first parcel arrived all broken I bought the rodent spray an straight away they sent me another 2 was very pleased with the service
Isabel Keeler
The Big Cheese
4 years ago
Thank you for your positive feedback. We are very sorry the first parcel arrived damaged, but vey pleased to hear the replacement we sent arrived securely and successfully! Thank you, and we look forward to your repeat custom.
產品評價
Isabel Keeler
The Big Cheese
4 years ago
Thank you for your positive feedback. We are very pleased that the Anti Rodent Lacquer has worked successfully for you, and seems to have resolved the rodent issue on your vehicle.
交易日期: 02/03/2022
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Feefo 驗證
4 years ago
Speedy delivery. The best mouse traps I've ever used. Very effective, so easy to set and dispose of 'catch'!
Isabel Keeler
The Big Cheese
4 years ago
Thank you very much for your positive feedback. I am very pleased to hear the traps arrived to you quickly!
產品評價
Isabel Keeler
The Big Cheese
4 years ago
Thank you very much for your positive feedback. We very much look forward to your repeat custom. Thank you!
Thank you for your feedback,. We are very pleased to hear your order arrived to you successfully.
產品評價
Isabel Keeler
The Big Cheese
4 years ago
Thank you for your feedback. We aim to have an aesthetically pleasing and effective product. I would advise you to measure the success of the product by seeing a reduction in fruit flies around your home/kitchen area. We thought the product may be off putting to some customers if you were able to see the caught flies inside. May I suggest you look into the product and swirl the solution around to look for caught fruit flies? Thank you
Very good service and product. Slight criticism in that I found the website slightly difficult to navigate. Change the silly name - it makes the company sound very amateurish!
Marketing
The Big Cheese
4 years ago
Hello,
It's great to hear you found the service and product to be exceptional, we are very pleased to hear that!
With regards to your experience with the website and brand, we are always keen to hear customer feedback, if you could send your comments to support@tbcandme.com, we can log them and investigate how we can improve your experience for the future!
Kind Regards,
Aidan
Very helpful staff answered my query - I then placed an online order & it arrived well packaged the next day!
Isabel Keeler
The Big Cheese
4 years ago
Thank you for your positive feedback! I am very pleased we were able to assist you with your order. I hope the use of our products resolves the rodent issue! Please do not hesitate to contact us with any further queries. Thank you
The units bought work very well and am pleased with them; seem tpo be very effective.
However, I sent an email query to your customer service and never received a reply, so what more can I say!
Isabel Keeler
The Big Cheese
4 years ago
Hi Brian. Thank you for your feedback, I am pleased to learn this product is working effectively.
Please can you advise the email address you sent your query to? We have searched our mailbox and have received no email from yourself except your order confirmation. Please can you forward your query to Support@tbcandme.com, and we shall respond as soon as possible. We hope for revised feedback when we have helped with your query/queries. Many thanks!
BW
Brian Whiting
4 years ago
It appears that I sent my query to the wrong email address. Query has now been resolved satisfactorily.
Product good hoop size smaller than I wanted delivery 2 days later than quoted
Isabel Keeler
The Big Cheese
4 years ago
Thank you for your query. I apologise the sizing was smaller than expected. We have created this bin bag holder to be of an average size, and have now included the measurements of the holder on the item description.
However, regarding your delivery, I can see from the tracking the order was placed on 9/2/22 after midday and arrived to you on 11/2/22. Unfortunately as stated on our check out shipping terms, we are only able to offer next day delivery on orders placed before midday. I look forward to your comments and hope for revised feedback. Thank you!
We care for people and their families and have sympathy when it comes to having to deal with pest problems. We aim to offer ethical and humane solutions and products to help you solve your pest problems.
We care for people and their families and have sympathy when it comes to having to deal with pest problems. We aim to offer ethical and humane solutions and products to help you solve your pest problems.