Hi there,
Thank you for your review. We’re sorry to hear you haven’t had a response to your query, our advisors respond to all emails in date order (oldest to newest) but due to high volumes, our advisors may take longer than usual to respond.
We would also recommend calling us on 0300 303 5300 so our friendly advisors can provide you with the help you need. They are available Monday to Friday, 8am to 6pm.
Best wishes,
Kate from StepChange