Ben is offering his top notch of service, I am grateful to be engaged with him. I do apologies for my rushing behaviour due to lacking of phone connection and was travelling. If it is possible,...
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CX
SPCA Pet Insurance
2 years ago
Hi Phoebe,
Thank you for taking the time to share your review with us.
We are delighted to hear of the service that you received when speaking with our team member, Ben, and we appreciate you providing your feedback to us.
As we are always looking for ways to enhance our customer's experience, your feedback will assist us with this.
Kind regards,
Alisa
產品評價
交易日期： 26/12/2023
0
分享
ZF
Ziqi Feng
Feefo 驗證
2 years ago
Ziqi Feng說了有關 SPCA Pet Insurance:
Great and efficient service. Thank you SPCA!
CX
SPCA Pet Insurance
2 years ago
Hi Ziqi,
We are happy to hear of the great service that you received when speaking with our team member and we appreciate you taking the time to share your review with us.
Kind regards,
Alisa
產品評價
交易日期： 26/12/2023
0
分享
MC
Maggie Crossan
Feefo 驗證
2 years ago
Maggie Crossan說了有關 SPCA Pet Insurance:
Person I spoke to was very helpful, friendly and informative.
CX
SPCA Pet Insurance
2 years ago
Hi Maggie,
We are delighted to hear of the service that you received when speaking with our team member and that we have been able to provide you with cover that is suitable to you and your pet's needs.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
交易日期： 19/12/2023
0
分享
CS
Chelsea Smith
Feefo 驗證
2 years ago
Chelsea Smith說了有關 SPCA Pet Insurance:
Was easy answered all my questions was really happy witb my experience
CX
SPCA Pet Insurance
2 years ago
Hi Chelsea,
We are pleased to hear that you have been left feeling informed of your cover and we appreciate you taking the time to let us know about your experience.
Kind regards,
Alisa
Very clear communication, friendly and comprehensive.
CX
SPCA Pet Insurance
2 years ago
Hi there,
We are happy to hear of the great service that you received when speaking with our team member and we appreciate you taking the time to share your review with us.
Kind regards,
Alisa
Everyone there was so helpful and knowledgeable about the animals. Process was very easy.
CX
SPCA Pet Insurance
2 years ago
Hi there,
Thank you for taking the time to share your concerns with us and we apologise for any inconvenience caused regarding your policy.
We appreciate you bringing this to our attention and providing us with the opportunity to look into this further with you.
I have passed your feedback on to the relevant team to review and be in touch to discuss this matter with you.
Kind regards,
Alisa
產品評價
CX
SPCA Pet Insurance
2 years ago
Hi there,
Thank you for taking the time to share your concerns with us and we apologise for any inconvenience caused regarding your policy.
We appreciate you bringing this to our attention and providing us with the opportunity to look into this further with you.
I have passed your feedback on to the relevant team to review and be in touch to discuss this matter with you.
Kind regards,
Alisa
CX
SPCA Pet Insurance
2 years ago
Hi there,
I understand that you have been in touch with one of our team members to assist you further regarding your policy.
Please don't hesitate to reach out if you require any assistance in the future.
Kind regards,
Alisa
Had a very lovely lady who handled my query and provided me with ample support on what I was after regarding my pet and I’m very pleased with her service
CX
SPCA Pet Insurance
2 years ago
Hi Dhruv,
It is a pleasure to hear of the great service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it and have passed your kind words onto our team member on your behalf.
Kind regards,
Alisa
Smooth process online with confirmation email for reference. I found all info needed while choosing the policy. Prompt approval. Instructions in the email are clear, summary highlights important...
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CX
SPCA Pet Insurance
2 years ago
Hi there,
It is great to hear about the ease you have found while navigating your quote online and that you were left feeling informed about your policy.
Thank you for sharing your feedback, we appreciate your insight.
Kind regards,
Scott
產品評價
交易日期： 10/12/2023
0
分享
MR
Micheala Repia
Feefo 驗證
2 years ago
Micheala Repia說了有關 SPCA Pet Insurance:
Awesome response
CX
SPCA Pet Insurance
2 years ago
Hi Micheala,
It is wonderful to hear that we have been able to assist you with your insurance needs and we appreciate you taking the time to share your great review with us.
Kind regards,
Alisa
I called in asking for quotes and mentioned that several times to the lady I spoke to and by the end of the call she mentioned that she had signed me up for a policy (something that I didn't even...
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CX
SPCA Pet Insurance
2 years ago
Hi there,
Thank you for reaching out and we are sorry to hear of your frustrations during your recent interaction with us.
As this is not the service that we expect our customers to receive, we appreciate you bringing this to our attention and providing us with the opportunity to look into your experience further.
I have passed this matter on to the relevant team to look into in more depth and provide feedback.
Please don't hesitate to let me know if you would like one of our Senior team members to be in touch with you to discuss your experience further.
Kind regards,
Alisa
產品評價
CX
SPCA Pet Insurance
2 years ago
Hi there,
Thank you for reaching out and we are sorry to hear of your frustrations during your recent interaction with us.
As this is not the service that we expect our customers to receive, we appreciate you bringing this to our attention and providing us with the opportunity to look into your experience further.
I have passed this matter on to the relevant team to look into in more depth and provide feedback.
Please don't hesitate to let me know if you would like one of our Senior team members to be in touch with you to discuss your experience further.
Kind regards,
Alisa
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.
