Dear Valued Customer,
We regret to learn that our service did not meet your expectations. We kindly request that you send an email to helpdesk@southalltravel.co.uk detailing the issues you encountered, so that we may provide an appropriate response. According to our records, you have not previously contacted us for assistance and your ticket was emailed to you within a few hours.
Therefore, it is critical to us to understand the reasons for your negative feedback.
Regards,
Southall Travel