Southall Travel 評論

Dear Oliver, Thank you for the positive feedback. It's great to hear that you found our communication precise and helpful Regards, Southall Travel

Dear Valued Customer, Thank you so much for taking the time to send us your warm and encouraging feedback. Regards, Southall travel

Dear Hafiz, Thank you so much for taking the time out to share your experience with us. We are absolutely thrilled to hear such a positive review about the quality of our customer service. It's always encouraging when customers acknowledge the good work of our team. Regards , Southall Travel

Dear Ms Kaur, Thank you so much for contacting us and sharing your wonderful experience with Southall Travel. We are thrilled to hear that you found our service professional, clear and helpful. It's fantastic to know that we were able to understand all your requirements and take care of every detail. Regards, Southall Travel

Dear Valued Customer, We are grateful to receive your feedback about the behavior of our staff. We place great emphasis on the conduct and professionalism of our staff and are pleased to know that you found it excellent. Regards, Southall Travel

Dear Valued Customer, Thank you for taking the time to provide feedback about your recent experience with our agency. We regret to hear that you were not satisfied with the process and follow-up. One of our core values is to provide superior customer service to our clients, and clearly, we have fallen short of this in your case, we sincerely apologize. Regards, Southall Travel

Dear Jagruti, We understand that your recent experience with our customer service did not meet your expectations. However, our records indicate that our representative informed you that amendments to the date are not permitted because the airline denied you the ability to board the flight, marking you as a no-show. According to the fare rules associated with your ticket, changes are not allowed in the event of a no-show. Our representative has been consistent in assisting you every time you have contacted us. We greatly appreciate your patience and understanding in this matter. Regards, Southall Travel

Dear Princemon, We apologize for any misunderstanding regarding our services. The flexibility option is typically designed to permit easy changes. However, certain terms and conditions, including the airline's policy or ticket availability, might pose some restrictions. We would kindly ask you to send an email to helpdesk@southalltravel.co.uk detailing your concerns so that we can investigate what exactly occurred. Regards, Southall Travel