They gave me a discount code and let me applied it and then charged me the full amount. When reported they tell me it is my fault
Rebecca
Simply Supplements España
2 years ago
Good morning,
Thank you for your feedback.
We are sorry to hear that the discount code you used didn't apply on your order. After a quick search, we found out that you had already used this code on the 15.07.23. The nature of this discount code just allows a single use on an order, therefore you were not able to use it again on your order in October.
Our apologies for any inconvenience.
If you have any further questions, don't hesitate to contact us.
Kind regards
Simply Supplements
可信賴顧客
2 years ago
You have a huge nerve. You sent me that code. If it was the same one as a year before, I don't know. You cannot expect customers to keep track of the codes YOU email in case YOU repeat it. In any case, I applied the code to my basket without error and was shown the discounted price at the check out page. So you sent the wrong code, don't show any errors and show me the discounted price, but the mistake is mine... I hope everyone sees just what they can expect from your service!
產品評價
Rebecca
Simply Supplements España
2 years ago
Good morning,
Thank you for your feedback.
We are sorry to hear that the discount code you used didn't apply on your order. After a quick search, we found out that you had already used this code on the 15.07.23. The nature of this discount code just allows a single use on an order, therefore you were not able to use it again on your order in October.
Our apologies for any inconvenience.
If you have any further questions, don't hesitate to contact us.
Kind regards
Simply Supplements
Rebecca
Simply Supplements España
2 years ago
Good morning,
Thank you for your feedback.
We are sorry to hear that the discount code you used didn't apply on your order. After a quick search, we found out that you had already used this code on the 15.07.23. The nature of this discount code just allows a single use on an order, therefore you were not able to use it again on your order in October.
Our apologies for any inconvenience.
If you have any further questions, don't hesitate to contact us.
Kind regards
Simply Supplements
I am happy with the products i order. But have not received my order from a month ago.
Rebecca
Simply Supplements España
2 years ago
Good morning,
Thank you for your feedback.
We are sorry to hear that you didn't receive your parcel.
Us from Simply Supplements try to strive a perfect customer service and therefore ask you to contact us via info@simplysupplements.es. One of our customer service advisors will gladly help you solve this problem.
Our apologies for any inconvenience.
If you have further questions, don't hesitate to contact us.
Kind regards
Simply Supplements
產品評價
Rebecca
Simply Supplements España
2 years ago
Good morning,
Thank you for your feedback.
We are sorry to hear that you didn't receive your parcel.
Us from Simply Supplements try to strive a perfect customer service and therefore ask you to contact us via info@simplysupplements.es. One of our customer service advisors will gladly help you solve this problem.
Our apologies for any inconvenience.
If you have further questions, don't hesitate to contact us.
Kind regards
Simply Supplements
me parece una tienda con excelentes productos, con buena relacion calidad/precio y con muy buena atención a los clientes así como rapidez en los envíos.