Shuttle Direct United Kingdom 評論

Merci d’avoir pris le temps de partager votre avis. Nous sommes sincèrement désolés d’apprendre que votre expérience a été négative et nous tenons à vous présenter nos excuses les plus sincères pour les désagréments que cela a pu vous causer. Ce n’est pas le niveau de service que nous nous efforçons de fournir, et nous comprenons parfaitement votre frustration. Nous prenons vos préoccupations très au sérieux et examinons déjà ce qui n’a pas fonctionné afin de nous assurer que cela ne se reproduise plus. Nous vous remercions encore pour votre retour — il nous aide à nous améliorer. Nous apprécions votre confiance et espérons pouvoir la regagner.

Thank you for sharing your experience, and please accept our sincere apologies for the inconvenience you encountered on 30/5 at Chania Airport. We are very sorry that your transfer to Rethymno was missed due to your flight delay from Denmark and that you were left waiting for several hours. We fully understand how exhausting this must have been, especially after a long journey. For shared shuttle services, when a flight is delayed and the originally scheduled transfer is missed, a seat is always offered on the next available departure. We regret that in your case this was not communicated or managed more smoothly at the time of arrival, leading to unnecessary waiting. Your feedback is important, and we will review what happened to ensure better coordination and clearer assistance for delayed arrivals in the future. We hope that despite this difficult start, you were still able to enjoy your stay in Crete, and we would appreciate the opportunity to provide you with a smoother experience next time.