Shuttle Direct United Kingdom 評論

Hartelijk dank dat u de tijd heeft genomen om uw feedback met ons te delen. Onze oprechte excuses dat uw transfer veel langer heeft geduurd dan u had verwacht. De reden voor de langere reistijd is dat er een gedeelde shuttleservice was geboekt. In tegenstelling tot een privétransfer maakt een gedeelde shuttle meerdere geplande tussenstops om andere passagiers op te halen en af te zetten, waardoor de totale reistijd aanzienlijk kan toenemen. Hoewel we blij zijn dat u veilig op uw bestemming bent aangekomen, vinden we het erg jammer dat de lange duur van de transfer uw ervaring negatief heeft beïnvloed. Wij stellen uw feedback zeer op prijs, omdat deze ons helpt om toekomstige klanten beter te informeren en duidelijkere verwachtingen te scheppen over gedeelde shuttlediensten. Bedankt voor uw begrip. We hopen u in de toekomst opnieuw van dienst te mogen zijn en u dan een soepelere reiservaring te kunnen bieden.

Thank you for your feedback, and we’re sorry to hear about your experience and the frustration caused. For this booking, a shared shuttle transfer was arranged. This type of service operates on a pre-set route and schedule designed to accommodate multiple passengers. Because of this, it is not possible to select a specific pick-up time or pick-up point, as both are determined by the route planning and other bookings on the shared transfer. The pick-up time you were assigned was scheduled to ensure all passengers are collected efficiently and arrive at the airport within the required operational window, taking into account traffic conditions and other hotel stops along the route. While we understand it may feel earlier than expected, these timings are set to ensure punctual arrival for all guests. We’re sorry to hear that your request for a later pick-up could not be accommodated. With shared transfers, changes to timing are often not possible once the route has been confirmed. We appreciate your comments and will pass them on to the relevant team for review. Thank you again for sharing your feedback, and we regret that the service did not meet your expectations on this occasion.

We’re very sorry to hear about your experience and that you’ve had repeated issues with our service. This is not the standard we aim to provide, and we understand your frustration. We would like the opportunity to look into what happened and try to make things right for you. Please contact us directly by email and include a brief explanation of the situation, along with any relevant details. This will help us investigate properly and respond as quickly as possible. Thank you for taking the time to share your feedback.