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Rolawn 評論 | https://www.feefo.com/reviews/rolawn-direct客戶服務評論評論 |Feefo |第 1 頁

顯示全部7,515則評論

可信賴顧客

Feefo 驗證

13 years ago

I was in my local garden centre today and saw Rolawn Medalion selling for £70 for…

I was in my local garden centre today and saw Rolawn Medalion selling for £70 for 20 rolls of turf. I ordered 26 rollson-line and paid £149. How can there be such a discrepancy and why is there a...

Rolawn

13 years ago

Thank you for your feedback. The situation you have encountered is quite common when comparing prices for online purchases across different websites or when comparing online purchase with in-store purchase. Prices for turf and bulk bags on Rolawn Direct include an element for delivery and vary according to the quantity and delivery location. Our stockists determine their own pricing which can vary for a number of reasons including quantity, delivery location and delivery method. I’m sorry that your delivery did not arrive within the requested time slot and have arranged for a refund of the delivery supplement. Please do not hesitate to contact us on 0845 604 6060 if you require any further assistance.

產品評價

交易日期： 03/09/2012

可信賴顧客

Feefo 驗證

13 years ago

Turf was not delivered on the agreed date. I wasted a day's annual leave!

Rolawn

13 years ago

Thank you for your feedback. I would like to offer my sincerest apologies that your order did not arrive on the day requested. The issue has been raised internally for investigation to ensure this does not happen again. Please don’t hesitate to contact me if you require further assistance. Emily Kirkland 0845 604 6060

產品評價

交易日期： 14/08/2012

可信賴顧客

Feefo 驗證

13 years ago

Simple to use web site. Liked the delivery section, very user friendly.

產品評價

交易日期： 03/09/2012

可信賴顧客

Feefo 驗證

13 years ago

Cannot fault the service, ordering to delivery but was unhappy with product purchased.

產品評價

Rolawn

13 years ago

Thank you for your feedback, without which we would not be able to improve our products. Rolawn Lawn Topdressing is supplied in hooded bags to try and minimise moisture penetration, however if moisture does get into the bag it can become clumpy. I’m sorry to hear that this has happened on this occassion, and hope that you have been able to successfully use the product. Please don't hesitate to contact me if you require further assistance. Emily Kirkland 0845 604 6060

交易日期： 04/09/2012

可信賴顧客

Feefo 驗證

13 years ago

Order arrangements very easy and good range of products, delivery came early on the day…

Order arrangements very easy and good range of products, delivery came early on the day planned.

產品評價

交易日期： 30/08/2012

可信賴顧客

Feefo 驗證

13 years ago

The delivery was approximately 33% less in volume than advertised. Although I was offered a…

The delivery was approximately 33% less in volume than advertised. Although I was offered a 20% refund It did not cover the full cost of purchasing the missing volume.

Rolawn

13 years ago

Thank you for your feedback, without which we would not be able to improve our products and service. I'm sorry to hear that you weare not entirely happy with the Lawn Topdressing received, and hope that this did not cause you too much inconvenience. Please do not hesitate to contact us on 0845 604 6060 if you require any further assistance. Emily Kirkland 0845 604 6060

產品評價

交易日期： 24/08/2012

可信賴顧客

Feefo 驗證

13 years ago

very efficient.delivery

產品評價

交易日期： 04/09/2012

可信賴顧客

Feefo 驗證

13 years ago

Excellent company with good products. We had the top grade installed at the front of…

Excellent company with good products. We had the top grade installed at the front of the house last year and went for the Meddalion Turf at the rear to give better wear charecteristics. Took really...

產品評價