Only had two holidays with Ramblers the last one was last year. It was very good in all respects except for the leader who referred to us on several occasions as 'you lot' and even shouted at one of...
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Ramblers Walking Holidays
Ramble Worldwide
11 years ago
We're pleased to hear that you've enjoyed your holidays with us and are sorry that our leader's manner on your last trip appears to have grated on you at times. We currently have about 250 tour leaders looking after the thousand or so groups going off on holiday with us each year, all with their own personalities. We accept that occasionally their leadership style might unfortunately clash with the expectations of individual group members, and where this occurs we do either raise it with the leader concerned or as a part of our tour leader training generally. I'm also sorry that you feel we appear defensive; we are a small team here rather than a corporate monolith and do read and evaluate all feedback from whatever source and, if we feel it necessary, adjust our product and procedures as a result. I hope this helps. We'd be glad to talk to you about our leaders for any future holiday you may consider, please just get in touch.
Angus Russell
Planning Manager
The computer said that there was no availability to Jordan for a single traveller - and that was the initial message I was given - however I then had a phone call to say that if I was still...
Service was excellent. The two agents I spoke with were very helpful and knowledgeable. When I phoned I wasn't kept on hold very long which was a concern for me as I was calling from Canada, so...
Excellent telephone booking service when I rang about the holiday and to book, the D/D category was appropriate, the hotel was very good but I was disappointed to discover that they dispose of lost...
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產品評價
交易日期： 10/04/2015
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可信賴顧客
11 years ago
Excellent service as always from Ramblers Worldwide Holidays.
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.
