Plan Insurance Brokers 評論

Good morning, Thank you for renewing your policy with Plan Insurance and for submitting your feedback. We pay great attention to our customer’s comments and all negative responses have a full audit completed to review how the renewal was completed. Having reviewed all of the data available, I can confirm the following. We wrote to you on 06/05/15 to advise that Covéa Insurance (who were your existing insurer at the time) were not offering renewal terms. They would first require you to provide evidence of trading and an up to date copy driving licence, so that they could assess the risk and decide whether or not to offer a renewal quotation. You provided the proof of trading on 13/05/15 and this was emailed to your insurer the same day, with the copy of your driving licence. On 14/05/15 your insurer advised that they could not accept your evidence of trading as the documentation provided did not confirm any motor trade activity for the past 6 months. Subsequently they asked you for further evidence for this period. On 18/05/15 you spoke with our office and my colleague arranged a quotation for you with another insurer. This quotation based on your renewed intention to trade more frequently turned out to be the premium & policy that you incepted cover at on 26/05/15. Between the 11/05/15 and 26/05/15 there were a total of 11 calls. 6 of these were incoming (made by you) and 5 were outgoing. Each of these calls appear to have been necessary, whether it be chasing documentation (11/05/15) or calls made by yourself to advise that you had received a cheaper quotation (22/05/15). Of course we are apologetic that you found the renewal process stressful, it was a complex situation as when selling a business policy we must ensure you are eligible for this policy. This approach is to ensure you are adequately covered in the event of a claim, hopefully we can learn and strive to improve the processes. Please do not hesitate to contact me directly if you have any issues during the year. Thanks again for your continued business. Daniel Bryant Renewals Manager

Further to the recent renewal of your insurance policy, may I thank you for your continued support of the company. You have been insured with us for a few years now and subsequently I was extremely concerned by your comments. I arranged for a senior member of staff to contact you directly and it soon became apparent that the issue was in fact with the Insurer and the way they have handled the claims noted against your policy. As you have mentioned, these open claims have had a detrimental effect on your renewal premium. However, my colleague has since been successful in closing one of the claims as it appears to have been a case of mistaken identity. Your no claims discount has been re-instated to 1 year and this has resulted in a return premium of £1041.93. There is one further claim outstanding that we are trying to resolve for you and if we are able to settle this non-fault, your no claims discount will be 4 years and you will be entitled to a further refund against your policy. Although I appreciate that the renewal process and the sudden hike in premium has been stressful for you, it was due to claims which are the main insurance rating factor. Now that we have been involved and sorted most of the issues hopefully you can see we were unable to avoid the situation that arose at renewal, but have acted a effectively as possible to assist. Apologies for the stress caused but as confirmed this was an insurer issue not us as your broker. Kind Regards Daniel Bryant Renewals Manager