I have 2 cats ,both of them with Petplan. I heard about Petplan from friends, that they are very quick, honest. When one of my cat got ill,I paid a lot of money. I said ,let's try to claim the...
Very prompt payment of the vet bill. Took a lot of our minds at this hard time.
交易日期： 18/08/2026
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可信賴顧客
Feefo 驗證
10 days ago
It was mostly good but there was a long delay on processing one of my recent claims. I don't think it would have been picked up if I hadn't called to ask about it.
Gigi
Petplan
6 days ago
Hi,
Thank you for your review. We appreciate your thoughts on our claims processing times and the frustration with delay, it's not our usual standard so we thank you for bringing this to our attention and this has been logged as feedback so we can improve on this process for our customers.
Thanks, Gigi - The Customer Service Team
Disgusting As far as I'm concerned petplan were fraudulent in their claims for the For Life policy I purchased
Rebecca
Petplan
7 days ago
Hi Yvonne,
I'm sorry to hear of the situation you've experienced. Please may I ask you to email social@petplan.co.uk with your policy details and concern and we can look into this for you.
Thanks, Becky - The Petplan Team
