I have a cat who needs repeat medication and fairly regular checkups. So, full coverage is well worth the money for us.
Every claim I've made has been easy and stress free. I'm grateful to be...
I was asked to submit the documents multiple times, and the claiming process was quite lengthy, taking around two months before the claim was finally processed.
On top of that, the cheque was issued...
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Gigi
Petplan
12 days ago
Hi,
Thank you for your review. I'm sorry to hear this as this isn't our standard. I've updated your details so that we can reissue your claim payment again by cheque. It will take up to 30 days due to stopping and reissuing the claim payment in your correct details, you'll get this in the post. I've logged this as feedback so we can improve on this process. If you'd like to discuss this with us further, please email us at social@petplan.co.uk with your query, policy number and pet's name.
Thanks, Gigi - The Customer Service Team
