Hi,
We appreciate your review. For us to look into this for you, could you please email us at social@petplan.co.uk with your issue, pet's name policy number?
Thanks, Gigi - The Customer Service Team
Quick, efficient service received as always. I've used Petplan for all my pets for over 30 years and could not fault them. I feel confident that any claims will be dealt with swiftly and fairly.