These are lovely people who answer the phone, kindly and thoughtfully. They truly help and explain what ever needs doing. Their service is fast, clear, very efficient and very easy to use. Payment is...
The Gentleman we spoke to was polite, friendly and helpful
交易日期： 24/06/2026
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Feefo 驗證
2 months ago
We were very pleased with the way you handled our claim when our dog Lief, required an operation to fit a pacemaker. No fuss you accepted the request and paid out.
Very good, our puppy was very lethargic and we wanted to get to the bottom of the cause. The vets recommended blood tests and a scan. We gave them our insurance details and they contacted petplan and...
This was for our second rescue cat and was easy to understand. Great price and wonderful to know our two babes are protected and we don’t have to worry.
they cannot seem to sort a claim for a relatively small amount because they seem to have received not the full invoice from the vet, which the vet disputes. The vet then sent a repeat of the full...
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Alison
Petplan
2 months ago
Good Afternoon,
Thank you for your feedback. I'm sorry to hear there has been a delay with your claim.
I have chased this up for you with the claims department. I hope your pet is feeling better.
Thanks, Alison - The Customer Service Team
