Panasonic UK 評論

Hello Roger, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience with our customer service team and the frustration it has caused. This is certainly not the level of service we strive to provide, and we sincerely apologize for any inconvenience you have faced. We understand how important it is for your concerns to be addressed promptly and effectively. Please rest assured that we take all feedback seriously and are committed to improving our processes. To assist you further, we have emailed on the 2nd of March you a link to the complaints page from our official website where you can submit your concerns directly. Once again, we deeply regret any disappointment caused and appreciate your patience as we work towards resolving this matter for you. Kind regards, Panasonic Customer Care UK

Hello Roger, Thank you for reaching out again and sharing your continued concerns. I want to sincerely apologize for the frustration and inconvenience you've experienced while trying to resolve this matter. Your feedback is incredibly important to us, and I deeply regret that our previous response did not meet your expectations or provide the resolution you were seeking. I understand how disappointing it must be when you're unable to access the resources provided, and I assure you that we are committed to addressing this issue promptly. To ensure you can submit your complaint directly, please use the following link: https://www.panasonic.com/uk/support/complaints.html . Additionally, you can reach out to our complaints team via email at Customer.complaints@eu.panasonic.com . We truly value your feedback and will continue working diligently to improve our customer service processes. Please don’t hesitate to contact us if there’s anything further we can do to assist you. Once again, I am very sorry for any inconvenience caused and appreciate your patience as we work toward resolving this matter. Kind regards, Panasonic Customer Care UK