Panasonic UK 評論

Dear Mr. Turner, Thank you for your feedback. I am sorry to hear about your dissatisfaction with the assistance you have received. As I can see, the case has been resolved however there were delays on the way, for which I would like to apologize. This is certainly not the level of service we aim to provide, and we deeply regret the frustration caused. I am certain that my colleagues have done all that is in their power to solve the matter as quickly as possible, however, sometimes complication might occur on the way which may lead to further delays. I am happy that the matter has been resolved and again, please accept our apologies for the inconvenience caused. Kind Regards, Panasonic Customer Support Team

Dear Customer, Thank you for your feedback and let me apologize for the inconveniences that we have caused. As I can see, the case is on its way to be resolved however there were complications on the way, for which I am very sorry. This is certainly not the level of service we aim to provide, and we deeply regret the frustration caused. I am certain that my colleagues are doing all that is in their power to solve the matter as quickly as possible, however, when working alongside a delivery company, the conveyed information might not be intercepted in a timely matter which leads to miscommunication and further delays. Again, I am truly sorry for the way the situation has unfolded, and I completely understand your frustration, and I hope that it will be resolved soon. Kind Regards, Panasonic Customer Support Team

Hello, Thank you for taking the time to share your experience. We’re genuinely sorry for the inconvenience and frustration caused by the delay, the lack of proactive communication, and the inconsistent information you received throughout this process. We fully understand how disappointing it is when an order does not arrive as expected, especially when you then need to repeatedly chase for updates. Please accept our sincere apologies that the escalation did not progress as smoothly as it should have and that the communication did not meet the standard you rightly expect from Panasonic. This is certainly not the level of service we aim to provide. We appreciate your patience while the refund was processed. Your feedback is important to us and helps us identify where improvements are needed, particularly around communication and case handling. If you would like us to review your case further, assist with the voucher issue, or discuss this in more detail, we kindly ask that you contact us directly on 0344 844 3899, where one of our advisors will be happy to help. Kind regards, Panasonic Customer Care UK

Hello Eric, Thank you for taking the time to share your experience with us. We are truly sorry to hear about the issues you've encountered with your recent purchases and the challenges you faced with our customer service team. This is certainly not the level of service we aim to provide, and we deeply regret any frustration or inconvenience caused. We understand how disappointing it must have been to receive a damaged product, experience delays in delivery, and go through a lengthy process to resolve these matters. Your feedback is incredibly important to us, and we will use it as an opportunity to review our processes and ensure improvements are made moving forward. If there’s anything further we can do to assist or if you'd like us to look into this matter again, please don’t hesitate to reach out directly. We value your patience and hope we can restore your trust in Panasonic UK. Kind regards, Panasonic Customer Care UK