Australia's leading supplier of specialist outdoor & travel gear.
服務
4.9
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2,773
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3,038
過去一年 則評價
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可信賴顧客
11 years ago
Always a happy shopping experience, whether in store or online
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可信賴顧客
11 years ago
Perfect.
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可信賴顧客
11 years ago
Rep was very helpful on the phone. Item not in warehouse stock list but went…
Rep was very helpful on the phone. Item not in warehouse stock list but went and found what I wanted personally and made sure it was posted same day so it would arrive in time for a hike. You can't...
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可信賴顧客
11 years ago
Delivery timeframe from purchase date was excellent.
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可信賴顧客
11 years ago
Very prompt and efficient. Website easy to use.
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可信賴顧客
11 years ago
Fast and efficient.
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可信賴顧客
11 years ago
great online sale on product but odd that in shop they had same product but…
great online sale on product but odd that in shop they had same product but not on sale and I had to pick up from this same shop in the city. Disappointing that I had to travel into the city for...
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Paddy Pallin
Paddy Pallin
11 years ago
thank you very much for your customer feedback. We greatly appreciate all our customers feedback. First let me sincerely apologies for the inconvenience you had with the whole shopping experience. This is indeed very strange (and worrying) as the prices in all Paddy Pallin stores (including online) should always be the same price. We will have to look into this. The staff in the store should of been able to look up the online price for you and matched the cost.
As for the website not recognizing your postcode/suburb this is indeed very strange as i tried using the same address and was able to proceed with placing a order. The only thing i can think is that there was a temporary error/glitch happening in our system at them and is something we will have to investigate.
Again my sincerest apologies for all hassle you experienced.
Best Regards,
The Paddy Pallin team
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可信賴顧客
11 years ago
Great service, one product was out of stock and staff went an extra mile to…
Great service, one product was out of stock and staff went an extra mile to find a substitute and very prompt delivery. In store service is always excellent
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可信賴顧客
11 years ago
I expected for the quality of shoes to have some information included on maintenance and repair…
I expected for the quality of shoes to have some information included on maintenance and repair of shoes. There was no available information and i had to ring one of your stores. They informed me to...
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Paddy Pallin
Paddy Pallin
11 years ago
Thank -you for your feedback.
Unfortunately we don't get given detailed instructions to handout with our footwear on general care and maintenance, as there are so many different brands, styles and materials. There are many options when it comes to care, and the internet is the best resource ( namingly the manufacturers website(s)). Nowadays, due to technology and ease of obtaining information, most of our brands encourage the use of the Internet and also digital catalogs etc.
We appreciate your comments, and perhaps in the future we could provide website addresses to the pertinent information on footwear care.
Best Regards,
The Paddy Pallin team
As Australia's leading supplier of specialist outdoor & travel gear, Paddy Pallin has everything you need for your next outdoor adventure! Buy online now!
As Australia's leading supplier of specialist outdoor & travel gear, Paddy Pallin has everything you need for your next outdoor adventure! Buy online now!