Good service and quality items, but they don’t seem to reply to emails, which isn’t very good
OPS TEAM
Online Pound Store
7 months ago
Hi Chris,
Thank you for your feedback.
Unfortunately, we were unable to find any emails from your address. A member of our customer service team has reached out. Please respond at your earliest convenience.
Should you wish to contact us in future, please email info@onlinepoundstore.co.uk or call us on 0161 817 5113.
Kind regards,
OPS
Absolutely horrendous, my parcel arrived 2 days late and when i tried to call up to get a refund on my 1-2 day express delivery. They ended the phone.
OPS TEAM
Online Pound Store
7 months ago
Hi Kaden, We're sorry to hear that you were unhappy with your experience and that your parcel arrived later than expected. We understand how frustrating delays can be, particularly when express delivery has been selected.
We've reviewed our call logs and haven’t been able to locate any incoming calls relating to this matter. That said, we take feedback like this seriously and have reached out to you directly so we can look into what happened and work towards resolving this for you.
Kind regards,
OPS
The items arrived well packaged and on time. Good products at great prices. Decent delivery times and prices. The delivery company, however, werent the best with their choice of where to leave my box...
I'm very happy but l recived 2 orders one order on 11th March. There was a silver wax melt plug in elizey 9.99 p which was broken in its box all side cracked lve been reporting it till Fri 13th sent...
