I was happy with the products but I wasn't very happy that items were missing from my order because they had run out of stock. They didn't message me about this, or refund me, they just didn't pack...
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OPS TEAM
Online Pound Store
1 month ago
Hi Sarah, Thank you for taking the time to leave a review and for your honest feedback!
I am so sorry for the frustration caused by the missing items. When an item runs out of stock at the packing stage, our system is designed to automatically trigger a refund so your funds aren't held up. It sounds like that automated process failed on your order, and you shouldn't have had to reach out to us to get that sorted out.
We are glad to hear you were happy with the rest of your products, and we are actively taking your feedback on board to make sure our out-of-stock process is much smoother in the future.
Thank you again for your order, and we hope to give you a 5-star experience next time!
Kind regards,
OPS
