Excellent service throughout the tour.
Bus drivers were excellent and it was nice to have umbrellas available on the bus for rainy days.
Shinkansen were very nice altho interiors were a little dated....
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Kim Devereux
Luxury Gold
10 months ago
We appreciate you taking the time to share your positive experience. It's wonderful to hear that you enjoyed the itinerary, especially the visits to the Hiroshima Peace Museum, the Kyoto maiko Kyo-kaiseki luncheon and performance, the Tokyo National Museum, and the Oriase gorge nature walk and Onsen baths. We're also glad you found the food options and hotels to your liking and that you enjoyed travelling by Shinkansen.
交易日期: 01/10/2025
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JM
James Murtaugh
Feefo 驗證
USA
10 months ago
產品評價
Kim Devereux
Luxury Gold
10 months ago
Thank you for your wonderful review. We are so pleased to hear that you had such an excellent experience on the Ultimate Italy tour. It sounds like the on The Road Team and the local guides helped create a memorable trip, and we're delighted you enjoyed the accommodations and meals, especially the dinner at the Machiavelli estate. We're glad you found the perfect balance of sightseeing and downtime.
交易日期: 28/09/2025
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可信賴顧客
Feefo 驗證
10 months ago
產品評價
Kim Devereux
Luxury Gold
10 months ago
We are delighted to hear you enjoyed your trip, and that the Travel Conceiage and Coach Driver enhanced your experience. It's wonderful to know you found the trip incredible and would consider travelling with us again.
交易日期: 28/09/2025
0
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WK
Wayne Kronowski
Feefo 驗證
USA
10 months ago
Wayne Kronowski說了有關 Luxury Gold:
Transfers from home to Italy were smooth as well as the trip back. The tour was great!
產品評價
Kim Devereux
Luxury Gold
10 months ago
It's wonderful to hear that your experience with Ultimate Italy was so positive. We are thrilled that it exceeded your expectations.
I felt that we were not given the information to make an informed decision about taking this tour. If we had been told that we would be the only two people on tour I would not have proceeded with the...
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Kim Devereux
Luxury Gold
10 months ago
Thank you very much for travelling with us and for taking the time to share your detailed feedback. We are very sorry to learn that your recent journey did not meet your expectations, and we completely understand your disappointment regarding the lack of information provided prior to travel. It is understandable that discovering you were the only two guests on the tour would have affected your experience, particularly as you had anticipated being part of a larger group.
We regret that this was not communicated to you in advance, and we appreciate how important it is to be fully informed when making such travel decisions. Your comments regarding the tipping experience have also been noted, and we are sorry for any discomfort or inconvenience this caused. We acknowledge your expectation that gratuities would be included as part of a luxury travel experience and will ensure your feedback is shared with the relevant teams for review.
While we are pleased to hear that you enjoyed aspects of the trip itself, we truly regret that the experience as a whole did not reflect the high standards we aim to deliver. Thank you again for bringing these matters to our attention. We value your feedback greatly as it helps us to improve and ensure a better experience for our future guests.
交易日期: 27/09/2025
0
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NL
Norman Low
Feefo 驗證
CAN
10 months ago
產品評價
Kim Devereux
Luxury Gold
10 months ago
Thank you for your feedback, we are delighted to hear you enjoyed the program and that your Travel Concierge and Coach Driver helped make your trip so smooth. We appreciate you taking the time to share your experience with us.
交易日期: 27/09/2025
0
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JM
James Moser
Feefo 驗證
10 months ago
產品評價
Kim Devereux
Luxury Gold
10 months ago
We appreciate you choosing Luxury Gold, thank you for being our guest.
交易日期: 27/09/2025
0
分享
可信賴顧客
Feefo 驗證
10 months ago
產品評價
Kim Devereux
Luxury Gold
10 months ago
Thank you for being our guest and travelling with Luxury Gold.
Excellent.
Loved the 5 star hotels with all the amenities, bars, restaurants, exercise rooms and pools.
Loved being picked up and dropped off, before and after the tour.
Service and attention to our...
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Kim Devereux
Luxury Gold
10 months ago
Thank you for taking the time to share your positive experience. We are thrilled to hear that you enjoyed the hotels and the amenities. It's wonderful to know that our team's service and attention to your comfort were appreciated.
The service from beginning to end was exceptional!
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Kim Devereux
Luxury Gold
10 months ago
We're so pleased to hear you enjoyed the Majestic Japan itinerary and that it met your interests. It's wonderful to know that the journey from the cities to the northern region of Japan was exceptional. We're also glad to hear that your travel expert enhanced your experience. Thank you for being our guest.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.