First I need to comment on some of the meals. Both the first night Welcome dinner and the last night Celebration dinner were terrible. Welcome dinner was pasta with ground beef (like Hamburger...
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Christine - Supplier Relationship Manager
Luxury Gold
8 years ago
We are truly sorry to hear that the cuisine on this trip didn’t meet your expectations; as we strive to provide exceptional dining experiences that connect you to the rich, authentic flavours of each destination. Therefore, we will be investigating your concerns further to ensure that the provided meals continue to live up to our Luxury Gold standard. Nonetheless, we are so pleased that with this being your fourth trip with us to Italy that you still found this itinerary so exciting and we are delighted that the Optional Experiences enhanced your enjoyment of the trip. Furthermore, it is wonderful to learn that you have returned home with so many memorable highlights and we hope to welcome you back to travel with ease with us once again.
產品評價
交易日期： 06/05/2018
0
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可信賴顧客
Feefo 驗證
8 years ago
Several things counted the most. The tour Director, Bradford is EXCELLENT. He was responsive, informative, patient (with certain guests) and always kept us on schedule to see what we came to Italy to...
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Dale
Luxury Gold
8 years ago
It pleases us to learn that the professionalism of your Travelling Concierge and the careful attention that he showed to the individual needs of the group, helped make your time on the Ultimate Italy so enjoyable. Furthermore, we are thrilled that your time in Tuscany stood out as a key highlight of your time on the trip and we hope to explore more incredible attractions with you in the near future.
產品評價
交易日期： 20/05/2018
0
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TC
Trusted Customer
Feefo 驗證
8 years ago
Trusted Customer說了有關 Luxury Gold:
The transfer company had no record of my arrival in Atlanta, the Omni hotel in Atlanta had no record of my reservation and the Hyatt Regency in Savannah had no record of my reservation. When I...
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Dale
Luxury Gold
8 years ago
When journeying in North America, our trusted partners and your ground handlers Destination America operate our departures; which is why our Insight Experts would have advised you to contact them directly to rectify any on trip issues. Furthermore, their contact information can be found at the beginning of the itinerary; however, we still regret to learn of the complications that you encountered at the start of your trip and we have passed on your feedback to our Operations Team to help ensure that any similar instances do not affect our guests in the future. Nevertheless, we would like to thank you for your suggestions and we truly hope that you have still left your journey in the south with many exceptional experiences.
產品評價
交易日期： 19/05/2018
0
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TC
Trusted Customer
Feefo 驗證
Toronto
8 years ago
Trusted Customer說了有關 Luxury Gold:
The Tour Director was very attentive and responsive
Dale
Luxury Gold
8 years ago
Thank you for your suggestions that we have passed on to our Product Development Team for their concern, at Insight Vacations, we are committed to ensuring the most comfortable and enjoyable travelling experiences for our guests. That said; we are very pleased that you relished your overall time on the trip and we hope that you will join our professional team again for another excellent adventure.
產品評價
交易日期： 20/05/2018
0
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TC
Trusted Customer
Feefo 驗證
Toronto
8 years ago
Trusted Customer說了有關 Luxury Gold:
TD response to issues with hotel room(s) was excellent, helping on and off boats etc., though the TD could have walked a bit slower to accommodate all in the group as a few struggled to keep up. As a...
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Dale
Luxury Gold
8 years ago
Our Travelling Concierges are committed to ensuring the best experiences for our guests and so we are very pleased that the assistance provided was to your to full satisfaction. Furthermore, we are sure that your Travelling Concierge would have been happy to adjust the walking pace of the trip within reason to accommodate the needs of the entire group should they have been made aware of this concern. Nevertheless, we thank you for your suggestions about the transfers, time in Florence and accommodations in Rome, which we have shared with our Quality Control and Product Development Teams for their further review. However, we hope that you have left your time on the Ultimate Italy trip with many outstanding memories.
產品評價
交易日期： 20/05/2018
0
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可信賴顧客
Feefo 驗證
8 years ago
It was our fourth gold trip and would recommend all of them.
Dale
Luxury Gold
8 years ago
We’re extremely pleased to learn that the Ultimate Italy itinerary is another one of our exciting trips that you enjoyed and would recommend to our future travellers. What’s more, we are delighted that you felt able to take in more with us than you would have on your own and we hope to share a fifth Luxury Gold experience with you in the future.
Excellent customer service - the local experts were exactly that - knowledgeable and organized - I don't think we could have had better guides. Our tour director was very accommodating - I asked if...
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產品評價
交易日期： 20/05/2018
0
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TC
Trusted Customer
Feefo 驗證
8 years ago
Trusted Customer說了有關 Luxury Gold:
Lovely tour but I did hand in my scoring card to our Tour guide
Dale
Luxury Gold
8 years ago
Thank you for providing your Travelling Concierge with your post-trip feedback and we are delighted that you had a great time with us in Japan. We hope that your journey truly surpassed your expectations and to share more luxurious travel experiences with you in the future.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
