Feefo 評論是如何收集的？

我們代表#與我們合作的企業#獨立收集回饋意見。我們的平台只接觸#經過驗證的買家，因此您可以放心閱讀#真實客戶的評價。

誰可以留下 Feefo 評價？

只有持有購買證明的客戶#才能留下 Feefo 評價。我們透過在交易後#直接聯絡買家來確保這一點。

我們如何核實評價？

我們會將評論與銷售或交易#進行匹配，以核實評價是否來自真實客戶。人們只有在購買後#才會被邀請留下評價。

如何處理虛假評價？

Feefo 只邀請經過驗證的買家#提供回饋，因此可以防止人們留下虛假評論。

Luxo Living 評論 | {{merchantUrl}}客戶服務評論評論 |Feefo |第 1 頁

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Veronica Kane

5 years ago

Veronica Kane說了有關 Luxo Living:

Bad, disappointment,

When a customer send an email, get back to him

Luxo Living Customer Servic

Luxo Living

5 years ago

Hi Veronica, Thank you for your feedback. I have looked into our system and can see that we replied to your email on the 6th June. We are sorry however it seems that you may have missed our reply.

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Veronica Kane

5 years ago

Issue not resolved , the email you sent on the 6 of June (it is July now) was after I phone you. I have sent other emails that haven’t been reply to. I have learned my lesson. As per your courier , you specified on your website that a tracking number will be provided for and that the buyer will be informed when the delivery should happened, obviously this hasn’t happened in my case. I have a fence and gates for a reason , my kids have special needs and I surely don’t need stranger making their way into my property without my knowledge.

交易日期： 05/06/2020

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Haoshu Dong

5 years ago

Haoshu Dong說了有關 Luxo Living:

fast delivery good quality

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you so much for your 5 Star review and great feedback. We look forward to having you shop with us again!

產品評價

交易日期： 01/07/2020

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可信賴顧客

5 years ago

I rated a 3 because I couldn't get hold of the delivery co to arrange

placing the initial order was simple enough, getting hold of Lux Living was fair, not easy but could be done, but getting hold of Hunter Express to try to arrange the delivery, they didn't answer...

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you so much for your feedback. We are sorry that we let you down with the delivery service. We will certainly pass this feedback onto Hunter Express to see if they are able to make improvements in these areas.Kind Regards, Luxo Living Team

產品評價

交易日期： 29/06/2020

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David

Sydney

5 years ago

David說了有關 Luxo Living:

Very timely delivery and good quality product.

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your 4 Star Review and great feedback. We look forward to having you shop with us again!

產品評價

交易日期： 30/06/2020

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可信賴顧客

5 years ago

Excellent service, parcels arrived 2 days later from interstate.

Jessica was extremely helpful on the phone, my first time dealing with Luxo Living & I was very impressed. Thank you

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your 5 Star Rating and awesome feedback. We look forward to having you shop with us again!

交易日期： 30/06/2020

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Melissa Dharmasiri

5 years ago

Melissa Dharmasiri說了有關 Luxo Living:

Missing parts for installation of kids bunk beds

We are yet to hear back about the missing parts that we are waiting on. Initial action was very prompt

Luxo Living Customer Servic

Luxo Living

5 years ago

Hi Melissa, Thank you for your feedback. We are extremely sorry that you were missing 2 parts to your bed. Upon checking, I can see that you submitted a claim on 3/7/2020 and we replied to you on 4/7/2020. Your replacement parts are due for dispatch within the next 24 hours and your tracking number will be emailed to you as soon as the replacement parts have been collected by the courier. Kind Regards, Luxo Living Team

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Melissa Dharmasiri

5 years ago

Thank you for providing me with the details. The first time I contacted customer service they were very helpful and responded very quick. But I have not heard anything since. I will resubmit another review once everything arrives and it is all put together. I was impressed and surprised by how quick the initial shipment arrived too.

Luxo Living Customer Servic

Luxo Living

5 years ago

Hi Melissa, I can see that you have now received delivery of your replacement and wanted to touch base to see if you have been able to successfully assemble the bed. We are hoping for good news and look forward to your reply.

產品評價

Luxo Living Customer Servic

Luxo Living

5 years ago

Hi Melissa, Thank you for your feedback. We are extremely sorry that you were missing 2 parts to your bed. Upon checking, I can see that you submitted a claim on 3/7/2020 and we replied to you on 4/7/2020. Your replacement parts are due for dispatch within the next 24 hours and your tracking number will be emailed to you as soon as the replacement parts have been collected by the courier. Kind Regards, Luxo Living Team

Luxo Living Customer Servic

Luxo Living

5 years ago

Hi Melissa, I would like to check in with you as I can see that you have now received delivery of your replacement and wanted to touch base to see if you have been able to successfully assemble the bed. We are hoping for good news and look forward to your reply.

Luxo Living Customer Servic

Luxo Living

5 years ago

Hi Melissa, Thank you for your feedback. We are extremely sorry that you were missing 2 parts to your bed. Upon checking, I can see that you submitted a claim on 3/7/2020 and we replied to you on 4/7/2020. Your replacement parts are due for dispatch within the next 24 hours and your tracking number will be emailed to you as soon as the replacement parts have been collected by the courier. Kind Regards, Luxo Living Team

Luxo Living Customer Servic

Luxo Living

5 years ago

Hi Melissa, I would like to check in with you as I can see that you have now received delivery of your replacement and wanted to touch base to see if you have been able to successfully assemble the bed. We are hoping for good news and look forward to your reply.

交易日期： 30/06/2020

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可信賴顧客

5 years ago

delivery time was good. smaller than appears. Have not completed putting together yet

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your 4 Star Rating and feedback.

交易日期： 27/06/2020

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可信賴顧客

5 years ago

Easy to deal with staff very helpful

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you so much for your 4 Star Rating and great feedback. We look forward to having you shop with us again!

產品評價

交易日期： 30/06/2020

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Aline Cardoso

5 years ago

Aline Cardoso說了有關 Luxo Living:

Good service, fast delivery. The sofa is absolutely stunning & comfortable.

Good service, fast delivery. The sofa is absolutely stunning & comfortable. The whole experience was smoothly.

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you so much for your 5 Star Rating and awesome feedback. We are glad that you love your new sofa and look forward to having you shop with us again!

產品評價

交易日期： 30/06/2020

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可信賴顧客

5 years ago

Great prices,great products,super quick postage

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you so much for your 5 Star Rating and awesome feedback. We look forward to having you shop with us again!

產品評價

交易日期： 30/06/2020

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Luxo Living 評論

Corinna 1500TC Cotton Rich Bed Sheet Set - Queen White更^多^有^關^本^產^品^的(2)^條^評^論瀏覽產品網站havent used yet but feels good when touching it

Cornelia Triple Bunk Bed with Storage Drawers - Natural更^多^有^關^本^產^品^的(9)^條^評^論瀏覽產品網站Good product for the price, it's not going to be something we keep forever, but it will last the 5 or so years we'll want it for

Luxo Helmi Double Fabric Bed – Grey更^多^有^關^本^產^品^的(3)^條^評^論瀏覽產品網站Very timely delivery and good quality product.

Elsa Kids Flip Out Sofa with Storage - Grey更^多^有^關^本^產^品^的(1)^條^評^論瀏覽產品網站Has not been installed yet as we need to put in the bed first

Luxo Helmi Queen Fabric Bed – Grey更^多^有^關^本^產^品^的(5)^條^評^論瀏覽產品網站Great service easy to deal with

Sollia 3 Seater Velvet Sofa - Blush更^多^有^關^本^產^品^的(8)^條^評^論瀏覽產品網站Stunning and comfortable, very steady and good quality material.

Luxo 1000TC Soft Bed Sheet Set - King Single Light Blue更^多^有^關^本^產^品^的(3)^條^評^論瀏覽產品網站Really good quality,worth the money

Luxo 1000TC Soft Bed Sheet Set - King Single Moroccan Blue更^多^有^關^本^產^品^的(1)^條^評^論瀏覽產品網站Great quality,great colours

Feefo 評論是如何收集的？

誰可以留下 Feefo 評價？

我們如何核實評價？

如何處理虛假評價？