HGC Apparel 評論

Hello Joseph, thank you so much for the feedback and letting us know you submitted a request to receive a refund. This could possibly be because the item was purchased with a gift card or on clearance. When items are on clearance, they are ineligible for return or exchange. We did state in the item description, the item does run small, but it might not be as visible as needed. We will work to fix that. We've been having issue receiving notifications for the refund software, but we are working diligently to fix the issue. Again, we apologize for the issues with the product and if you would like to exchange the item for another piece, we would be happy to accommodate your request. Please let us know your thoughts, and we are here to help.

Hello, we appreciate the feedback and definitely understand how you feel. We confirmed through the warehouse that the wrong item was mailed, but we shipped a new replacement item after notified of the mistake. We hate to hear this happened, but we wanted to ensure you received your new item. Please let us know as soon as you can and thank you for allowing us the opportunity to make this right.