I love Hot Diamonds jewellery and decided to buy a set for my nieces 18th. I found what I wanted and placed my order. A day or so later I was informed that the earrings I had ordered were no longer...
Still waiting for it to arrive this is now 9-10 days since I had an email saying was going to be dispatched
Agnes
Hot Diamonds
5 years ago
Dear Suzanne,
I am really sorry that you are still waiting for your order. As per our email yesterday, we have re-sent the pendant to you yesterday on a Next Day delivery. I have also just emailed you the tracking number.
Thank you for your feedback and sorry again for the delay in delivery.
SS
Suzanne Spicer
5 years ago
Hot diamonds instantly contacted me and hopefully I should receive my item today. Unfortunately a little too late for my daughters birthday but hopefully worth the wait
Exemplary service, bought an additional coin to add to my collection. The packaging was very special and the delivery time was amazingly quick. Cannot fault the service.....nice coin too!
Website excellent and very easy to use. From the minute my order was placed kept informed of its progress and when despatched. On receipt of order opening parcel was like receiving a present...
I bought 2 different pairs of earrings. The large box they came in with lots of expensive packaging and presentation boxes was ridiculous. What was inside just didn't merit it. They looked cheap and...
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Adryan Cresswell
Hot Diamonds
5 years ago
Dear Customer,
I am so sorry to hear that you did not like the jewellery you ordered and that you felt our packaging was over the top. You will have received instructions on how to return the jewellery to us free of charge should you wish to do so, and if you do return the jewellery, we will ensure you are refunded very quickly for your purchase.
We are actually working on an opt out for our gift wrap at the moment. Most of our customers love the gift wrap, but for some, we can appreciate that they don't want to receive it. I think you make a good point - these customers should have the option of opting out. We will launch this option as soon as it is tested and working.
I am sorry you felt the jewellery was over-priced. We pride ourselves on offering genuine value and excellent quality. Please remember, every Hot Diamonds jewel is rhodium-plated to prevent it tarnishing over time. Rhodium provides a stunning finish, but is also one of the most expensive precious metals in the world - far more expensive than gold! We like to use it though, as nothing else seems to provide the beautiful finish that rhodium does and we want to do all we can to ensure our jewellery looks great over the years and not just when its first worn. We think it's worth the investment!
I would like to thank you for your feedback - it's much appreciated and sorry again that you were not happy with your purchase.
Kind regards,
Very quick to deliver, and very happy with the jewellery, I bought a lot from the forget me not range, extremely happy with it.
交易日期： 15/03/2021
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Feefo 驗證
5 years ago
Good customer service, received follow up email after poor feedback for delivery being slow. So can’t complain great approach to service. Thanks 😊😊
Agnes
Hot Diamonds
5 years ago
Dear Customer,
We are very happy that you have received your order. Thank you very much for updating your feedback, it is greatly appreciated.
With kind Regards
