It has failed to arrive despite paying for a postal upgrade to express delivery. I have not had any response from hot diamonds 're the items whereabouts. Item was meant as a gift for my bridesmaid,...
閱讀更多
Adryan Cresswell
Hot Diamonds
5 years ago
Dear Customer,
We are so sorry your parcel has not arrived in time. We dispatched this on time and on an express service. Although the destination was a Scottish Island, the parcel should have arrived on Thursday. It's so frustrating that it did not.
Apologies for the fact that the email you sent on Thursday night has not been replied to yet. As this is a bank holiday Easter weekend our team were on holiday on Good Friday. We are normally very quick to get back to our customers.
I have sent you an email directly with your tracking number and also a gesture from us to you as recompense for the fact that your parcel did not arrive on Thursday.
I really hope this helps improve what must be a frustrating situation for you. Most importantly, I hope you have a wonderful day today and congratulations!
Kind Regards,
Adryan.
可信賴顧客
5 years ago
Overwhelmed by the companys response to resolving my problem. They went above and beyond to fix this and I'm most grateful- cannot fault the integrity and ethos of this company at all, particularly Adryan. Thank you.
A lovely gift that was packaged beautifully I would recommend Hot Dimonds to anyone who wants to buy an affordable gift. All boxed with tissue paper and a free gift bag. A very nice range of...
The service was great & the packaging was beautiful, the earrings were a bit smaller than I thought from the photo but I’m sure my friend will like them for her 60th birthday
Query re size of earrings answered very promptly. Good quality jewellery that arrives no nicely packaged,
產品評價
交易日期： 26/03/2021
0
分享
MF
Maureen Farr
Feefo 驗證
Horndon-on-the-Hill
5 years ago
Maureen Farr說了有關 Hot Diamonds:
I have bought gifts for the 2nd time in a month - so pleased with the speed of the delivery, and the quality of the products. It is very attractively packaged and arrives with gift bags and tissue...
