The surveyor made it sound good, but the service from then on was terrible, delays to approving the installation, failure to respond to telephone calls on most occasions and no response from Age Uk...
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Sarah
Handicare working with Age UK Trading
8 years ago
Thank you for your feedback, I am extremely sorry to hear of the issues you have experienced.
I will contact you directly to discuss this.
MF
Mr Fielding
8 years ago
I have now been contacted by both Handicare and Age Uk and hope that my complaint goes a long way to avoiding others going through what we experienced. The stair lift is working well and is great in overcoming the problems that mum has been experiencing.
產品評價
交易日期: 09/11/2017
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MH
Mrs Hill
Feefo 驗證
EX82RR
8 years ago
Mrs Hill說了有關 Handicare working with Age UK Trading:
We would recommend Age UK to everyone.not only did they match price ,but the stair lift was fitted in the time they said ,
Thanks once again for an first class job well done
Sarah
Handicare working with Age UK Trading
8 years ago
We really appreciate your comment, it is so lovely to hear and it is just what we aim for.
Delighted also that you would recommend us, we cant ask for anything more.
產品評價
Sarah
Handicare working with Age UK Trading
8 years ago
Thank you so much.
交易日期: 01/12/2017
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MW
Mrs Whitehouse
Feefo 驗證
Newcastle upon tyne
8 years ago
Mrs Whitehouse說了有關 Handicare working with Age UK Trading:
From the initial enquiry to the installation the service was first class
The engineer arrived at the time given and fitted the stairlift and cleared up after himself
Gave my mother instruction and...
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Sarah
Handicare working with Age UK Trading
8 years ago
Thank you so much for such amazing feedback.
We are always particularly pleased to hear about the positive impact a stairlift has made to our customers lives, thank you for sharing this.
Very accommodating especially as we needed the new lift to be installed quickly
Sarah
Handicare working with Age UK Trading
8 years ago
We are delighted that we were able to meet your timely needs and got the chairlift fitted in a professional manner.
交易日期: 29/11/2017
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MH
Mrs Humphreys
Feefo 驗證
8 years ago
Mrs Humphreys說了有關 Handicare working with Age UK Trading:
Each member of the handicare team were very pleasant, and those that installed the stair lift worked extremely hard to get the job finished on time. However, after placing my order, I was then told...
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Sarah
Handicare working with Age UK Trading
8 years ago
Thank you for taking the time to advise us of your experience, Handicare are always looking at ways to improve our clients experience and I am sorry to hear that you have had issues along the way.
I will contact you directly to discuss this matter further.
產品評價
交易日期: 01/12/2017
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MB
Mrs Baxter
Feefo 驗證
8 years ago
Mrs Baxter說了有關 Handicare working with Age UK Trading:
From me emailing for information , on the same day, I received a telephone call and we made an appointment for a visit the next day. That was arranged and a few days later my stairlift was installed...
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Sarah
Handicare working with Age UK Trading
8 years ago
Thank you so much for such positive feedback, we strive to provide excellent customer service and it's great to know that we are achieving this.
I'm delighted to know you are happy with your lift.
產品評價
Sarah
Handicare working with Age UK Trading
8 years ago
Thank you very much.
交易日期: 23/11/2017
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MT
Mrs Thomson
Feefo 驗證
8 years ago
Mrs Thomson說了有關 Handicare working with Age UK Trading:
Extremely pleasant representative who explained everything to us and answered all our questions. Was with us about an hour and no sense of hurry. We saw one other stairlift rep but there was no...
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Sarah
Handicare working with Age UK Trading
8 years ago
We really appreciate you comments , which is not only lovely to hear but really helpful to us.
It's great to know that the representative behaved so professionally and that the entire process had been handled efficiently for you.
MT
Mrs Thomson
8 years ago
Just to let you know we had to contact Handicare as when my husband turned the seat it was making a great deal of noise. A representative came next day and rectified the problem by oiling. Very satisfied. Please note you address me as Mrs Thomson - the original query was made by my daughter, Mrs Thomson. I am Mrs Watson and my husband is the user of the stairlift and we purchased it! MW
產品評價
Sarah
Handicare working with Age UK Trading
8 years ago
Great to know how much difference the stairlift has made to your husbands life.
(1) Answered all my questions clearly, especially the relationship with Age UK.
(2) Carried out the installation of the Stair Lift on a date convenient to me.
(3) Carried out the installation...
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Sarah
Handicare working with Age UK Trading
8 years ago
Thank you very much for your very positive feedback , we strive to provide excellent customer service and so it is great to know that we are achieving this .
Handicare work with Age Co to provide a range of carefully selected stairlifts designed to help those in later life get the most out of their home. Handicare stairlifts are designed with ease of use, safety and the customer in mind.
Handicare work with Age Co to provide a range of carefully selected stairlifts designed to help those in later life get the most out of their home. Handicare stairlifts are designed with ease of use, safety and the customer in mind.